Whitehorse City Council

International Students

Resources for International Students

The Couch – International Student Centre

The Couch is a space where international students can socialise, relax, study, and seek information and assistance.
69 Bourke Street, Melbourne VIC 3000
Opening hours: Monday, Tuesday, Wednesday, Thursday and Sunday from 5pm-9pm. 


Study Melbourne

Study Melbourne is the Victorian Government’s official website for international students in Melbourne. It provides information and advice about living, working and studying in Melbourne. Students can also visit the Study Melbourne Student Centre (SMSC) during business hours to access a range of information about health matters, general wellbeing, legal services, accommodation, financial management and safety. 

Deakin University

International students at Deakin University’s Burwood Campus can get assistance with fees; visa-related issues; academic difficulties; personal problems; and referrals to other support services.
Phone: 9244 6689

Youth Connexions

Drop in centre for young people aged 12-24. Staff provide support and advice.
Suite 2, Level 1
Box Hill Central Shopping Centre
Phone: 9898 9340
Email: youth.worker@whitehorse.vic.gov.au

The Red Room

The Red Room is a student community centre where international and local students can go to socialise and hang out.
382 Burwood Road, Hawthorn VIC 3122
Phone: 9815 2896
Opening hours: Monday, Tuesday and Thursday from 12pm-7pm.

Housing and Accommodation

Study Melbourne
Visit the accommodation section of the Study Melbourne website to find out about housing options such as home stay, university accommodation, shared accommodation, hostels and guesthouses.

Consumer Affairs Victoria
Understand your rights and responsibilities as a tenant by contacting Consumer Affairs Victoria.
703 Station Street, Box Hill VIC 3128 1300 558 181
Interpreter services: 131 450

Tenants Union of Victoria
The Tenants Union provides advice, assistance, and advocacy for tenants.
55 Johnston Street, Fitzroy VIC 3065
Phone: 9416 2577

Fair Work Ombudsman
Contact the Fair Work Ombudsman for advice and help with understanding your workplace rights and responsibilities.
131 394
Interpreter services: 131 450

Legal Advice and Visa Information

Eastern Community Legal Centre
Contact the centre for free legal advice and referral.
Box Hill Office, Suite 3, Box Hill Town Hall Hub, 27 Bank St, Box Hill VIC 3128
Phone: 9285 4822

International Student Legal Advice Clinic (ISLAC)
ISLAC is a free legal service for international students that provides advice on employment rights, traffic offences, criminal matters and information for victims of crime. Staff have language skills in Hindi, Urdu, Punjabi and Tamil. Interpreter services are available by telephone.
Western Suburbs Legal Service, 30 Hall Street, Newport VIC 3015
Phone: 9391 2244 (to make a booking)
Opening hours: Wednesday: 5pm-9pm.

Victoria Legal Aid Legal Information Service
Contact the Victoria Legal Aid Legal Information Service for free legal information over the phone. Interpreter services are available by telephone.
Phone: 9269 0120

Department of Immigration and Citizenship
Contact the Department of Immigration and Citizenship for information about visas, living in Australia and becoming a permanent resident.
Phone: 131 881



Seeing a Doctor/Going to the Hospital
If you need to see a doctor or go to the hospital, do an internet search for your local area.

Nurse On Call
Contact Nurse On Call for expert health advice over the phone from a registered nurse.
Phone: 1300 606 024

Better Health Channel
This Victorian Government website provides general health and medical information to help individuals and their communities improve their health and wellbeing.

Lifeline provides a 24-hour crisis support on suicide prevention and mental health services.
Phone: 13 11 14

Box Hill Hospital
Emergency department open 24 hours, seven days a week.
16 Arnold Street, Box Hill


Police, Ambulance or Fire Brigade
For help in an emergency, call Emergency Services on:

  • 000 (free call from all phones)
  • 112 (from a mobile phone)
  • 106 (from a TTY phone for people with a hearing impairment).

Police Stations in Whitehorse

Box Hill Police Station (open 24 hours)
1 Kangerong Road, Box Hill VIC 3128
Phone: 8892 3200

Nunawading Police Station (open 24 hours)
401 Whitehorse Road, Nunawading
Phone: 9871 4111

Burwood Police Station
64 Burwood Road, Burwood
Phone: 9888 8377

Indian Hotline
This helpline – staffed by trained volunteers fluent in English and Hindi – provides guidance on what to do and where to go in a crisis. It is an initiative of a police reference group, formed with members of the Indian community.
1800 342 800

OSHC Worldcare 24-hour Emergency Helpline
This 24-hour emergency helpline provides medical, legal and interpreting services to students in need.
1800 814 781


That’s Melbourne
Visit the That’s Melbourne website for information about festivals, gigs, shopping, dining and nightlife, and places to visit in and around Melbourne.

Visit Victoria
Find out more about Victoria’s holiday destinations at the Visit Victoria website.