Whitehorse City Council

Lost Dogs & Cats

Whitehorse Council will be changing its pound from RSPCA in Burwood East to Animal Aid in Coldstream as of Tuesday 1 August 2017.


Lost Dogs and CatsPlease Note

Until Monday 31 July

Animals found before or on Monday 31 July will be sent to the RSPCA and will remain for maximum of 10 days.

RSPCA is located at 3 Burwood Hwy, Burwood East and phone (03) 9224 2222.

From Tuesday 1 August

Animals found on Tuesday 1 August or after that date will be sent to Animal Aid.

Animal Aid is located at 35 Killara Road Coldstream and phone (03) 9739 0300.

Website: animalaid.org.au


If your dog or cat goes missing, please contact either Council's Community Laws Department on 9262 6333 during business hours or Council’s Pound provider Animal Aid on 9739 0300 between the hours of 9am and 5pm Monday to Sunday. The Pound will be closed to the public on Christmas day, Good Friday and Easter Monday.

Before transporting an animal to the pound, Council officers will make every attempt to reunite either lost dogs or cats with their owner.

Please ensure contact details supplied by the owner are correct and they are contactable before transporting the animal to the pound.

When contacting either Council or Animal Aid, Animal owners will need to provide the following information when seeking their pet:

  • A description of the animal
  • The current registration tag number
  • Microchip number
  • When and where the animal went missing
  • Your name and a contact phone number.

If you have found a dog or cat and have it contained, please phone Council on 9262 6333 to arrange collection (see information below regarding the after hours service).

Stray dogs or cats found without identification and/or whose owners cannot be contacted will be taken to Animal Aid.

Please note that deceased dogs and cats collected by Council will be taken to the RSPCA in Burwood East.

If an animal fitting the description of your pet is found and we have your contact details, you will be contacted and asked to come to Animal Aid to determine if it is your pet.

Animal Aid will also undertake a tracing procedure in an attempt to locate the owner. If the owner is identified, they will be advised of the situation. If a pet is microchipped it will have a much better chance of being reunited with its owner.

Fines may be issued to the owners of cats and dogs should they be found to be wandering at large within the City of Whitehorse. Under the Domestic (Feral & Nuisance) Animals Act 1994, the owner includes a person who keeps or harbours the animal or has the animal in his or her care for the time being whether the animal is at large or in confinement.

After Hours Service for Stray Dogs and Cats

Council provides an after hours service for picking up lost and found animals. Contained dogs can be collected out of normal office hours until 8.30pm. Council officers will only collect contained cats during between normal working business hours (Monday-to Friday) between the hours of 8.30am-4.30pm.

Please note that Council Officers will not pick up a cat unless it is contained in a Council-approved cat cage.