Whitehorse City Council

Monitoring Parking

> How we monitor parking
> Parking inspections
> Parking ticket machines
> In-ground parking sensors

How we monitor parking

Parking in the City of Whitehorse is monitored by parking services officers. parking services officers will regularly conduct parking inspections in high demand parking areas such as around the Box Hill Hospitals, shopping and commercial precincts, schools, university zones and railway stations. They will also respond to requests from residents if they see an illegally parked vehicle in their area.

parking services officers will also monitor parking compliance in the Box Hill parking ticket machine areas.

In-ground parking sensors are also in use in the municipality and parking services officers can detect if a vehicle has overstayed the restricted parking time.

Parking inspections

Parking services officers will visit parking areas on a daily basis or when a resident raises a parking issue and will check for parking compliance in the area.

If they see a vehicle that is parked contrary to the parking regulations they will issue an infringement notice/fine. They may also mark the tyre of a vehicle parked in a time-restricted area and they will return to check if the vehicle has overstayed the time restriction. Over-staying vehicles may then receive a parking infringement.

Parking services officers will also regularly patrol school crossings during the school crossing times to ensure motorists are observing the road rules during those busy periods. Parking in no stopping areas, or double parking and parking too long in short may result in infringements being issued.

Parking ticket machines

Council operates approximately 100 parking ticket machines in the Box Hill area (see below).Parking Ticket Machine

How parking ticket machines operate

  • When a parking sign states 'Ticket', this means you must pay a fee to park there in addition to following any other requirements on the sign, such as time restrictions.
  • 'Ticket' parking areas require you to purchase a parking ticket and display it clearly on your dashboard. An arrow alongside the word 'Ticket' on the parking sign directs you to the closest parking ticket machine.
  • Motorists parked in fee-payable areas have three requirements:
    o To park for no longer than the period shown on the sign and ticket;
    o To make payment for parking time used; and
    o To display the parking ticket face up on the dashboard of your vehicle so that it can be seen clearly by a parking services officer.
  • Motorists must move their vehicle from the area prior to the expiration of the paid parking time on the ticket, or the maximum time indicated on the sign, whichever is earlier.
  • A parking session begins when your vehicle stops in the parking space, not the time a fee is paid. Always factor any delays into your parking time.

Paying for a parking ticket

All parking ticket machines accept coins. You can also use 'Tap and go' credit card facilities at some parking ticket machines (usually in the long term car parks). There may be times when a credit card facility is not working. If this occurs and the option of paying with coins is still available, you must pay using coins. As with the purchase of any goods or services, you are obliged to pay using the available method of payment.Parking ticket time

Faulty parking ticket machines

If you experience any difficulties with parking machines, please call Council on 9262 6333 and provide:

  • The identification (ID) number of the machine which is located on the LED screen and the front and the side of the machine;
  • Your vehicle registration number; and
  • A brief description of the machine fault.

Please be aware that even if a parking meter or ticket machine is out of order, you are still required to comply with the time limit shown on the parking sign.

In-ground parking sensors

Parking in some non-metered, congested parking areas is now managed by in-ground parking sensors, which have been installed in parking bays throughout the municipality.

In-ground parking sensors detect and record when a vehicle arrives and departs from a parking bay. The sensors offer a more consistent and accurate approach to parking management by encouraging motorists to comply with parking restrictions and by supporting the steady turnover of and access to parking spaces.

Once a vehicle has overstayed the maximum permitted time limit in a parking bay, a signal is sent from the sensor in the bay to the nearest parking services officer patrolling in the area. The parking services officer will check to see if a parking offence has occurred before issuing a parking ticket.

While parking technology is an improved way for Council to manage parking, very little has changed for motorists. Motorists still need to observe the time limit on the parking sign.

How in-ground parking sensors improve the availability of parking in Whitehorse

Whitehorse City Council is committed to providing fair and reasonable use of limited parking spaces available within the City of Whitehorse. To help ensure this, Council has installed in-ground parking sensors in high demand parking areas throughout the municipality.

How in-ground parking sensors work

The in-ground parking sensors are installed beneath a marked parking bay. They detect and record the time a vehicle enters and departs a parking bay by sensing a change in the magnetic field of the bay. Signals are sent to a nearby parking services officer who attends the vehicle, collects relevant information and takes appropriate action. This may or may not result in an infringement notice.

How in-ground parking sensor areas chosen

The areas chosen for in-ground parking sensors have limited numbers of parking spaces and a high volume of competition for those spaces resulting in complaints by local residents. Business operators have also complained about motorists staying over parking time limits depriving other visitors and customers of a chance to use the spaces.

Where in-ground parking sensors have been installed

The in-ground parking sensors are installed at the following locations: 

pdf icon North of Blackburn Station Electronic Parking Monitor Map.pdf (233.92kB)
pdf icon South of Blackburn Station Electronic Parking Monitor Map.pdf (213.22kB)
pdf icon Whitehorse Civic Centre Nunawading Electronic Parking Monitor Map.pdf (168.61kB)
pdf icon Station Street Burwood Highway Burwood South Electronic Parking Monitor Map.pdf (192.64kB)
pdf icon Laburnum Electronic Parking Monitor Map.pdf (203.82kB)
pdf icon Mitcham Electronic Parking Monitor Map.pdf (207.69kB)
pdf icon Nunawading Railway Station Electronic Parking Monitor Map.pdf (221.19kB)
pdf icon MegaMile Nunawading Electronic Parking Monitor Map.pdf (163.27kB)
pdf icon Mont Albert Railway Shopping Precinct Electronic Parking Monitor Map.pdf (229.77kB)
pdf icon Mountainview Shops Electronic Parking Monitor Map.pdf (158.37kB)
pdf icon North of Box Hill Hospital Electronic Parking Monitor Map.pdf (261.15kB)
pdf iconRangeview Shops Mitcham Electronic Parking Monitor Map.pdf (200.39kB)

Why Council has installed in-ground parking sensors

The in-ground parking sensors provide better information about parking usage levels to generate parking controls that reflect the needs of motorists and help promote equitable access to the limited number of parking spaces. Parking Services Officers work more efficiently because the monitors remove the need for cars to be marked-up and then revisited by Parking Services Officers to check for compliance.

In-ground parking sensors signageElectronic monitoring parking

Signage has been installed on parking restriction signs to indicate that in-ground parking sensors are present.

The effect on parking time limits

Parking time limits are not affected by in-ground parking sensors. The parking time limits are set according to the parking needs of the area. The in-ground parking sensors are installed to assist with monitoring parking usage.

The effect on parking fines

In-ground parking sensors have no impact on parking fine amounts. Parking fines are set by the Victorian Government and reviewed annually.