Whitehorse City Council

Parent Resources and Support Information

FlexiBuzz (Previously Tiqbiz)

Whitehorse Council uses the app FlexiBuzz to communicate with families living in the City of Whitehorse. By downloading the app you can be notified about relevant Whitehorse family events and programs, our Parenting Information Forum program, Maternal and Child Health and Immunisation Information, Parenting Youth information, plus much more. 

As a parent, grandparent or carer you are able to opt into the categories that suit you. FlexiBuzz is free to download and easy to use. 

For instructions on how to download FlexiBuzz onto your phone or other mobile device please download the pdf icon FlexiBuzz user instructions (296.30kB).

Parenting Information Forum Program

The Parenting Information Forum Program is a program that delivers 2 hour information forums on a range of topics for parents, grandparents and carers of children and adolescents. Whitehorse Council’s Health and Family Services department invites a range of guest speakers to reflect the diverse range of parenting approaches that individuals, communities and cultures may hold within Whitehorse. The program aims to achieve great outcomes for families, children and young people and reflects Council’s belief that effective parenting matters to a child’s lifelong development and overall wellbeing.

View more information on registering and the calendar.Health and Family 01

Parentzone Newsletter

ParentZone Eastern Newsletter provides information on parenting programs, parenting activities and support services that are available in the East to assist parents in their parenting role.

View the latest issue.

Parentline: 13 22 89

This is a free service offering telephone counselling, information and referrals to parents of children aged between 0-18 years.

Parenting 0-12 years

Whitehorse Family Resource Guide

The PDF icon Whitehorse Family Services Guide (882.44kB) provides parents, carers and grandparents with information about services Council delivers for children up to the age of 12 years. It also provides information on other relevant services in Whitehorse and general parenting information. Please print or save the guide for easy access to the information provided.

Toy Libraries

Whitehorse is very fortunate to have three Toy Libraries operating allowing families to borrow from a vast array of toys, puzzles and games that have been designed to support play, skill development and children’s imagination. Toy libraries aim to support families and encourage togetherness and quality time spent engaging children in play.

There are three Toy Libraries available:

Box Hill Area Toy Library

Address: Box Hill South Family Centre, Rotary Court (corner Riversdale and Station Road)
Phone: 0479 152 419
Email: connect@boxhillareatoylibrary.org.auplaygroups general
Website: www.boxhillareatoylibrary.org.au

Nunawading Toy Library

19 Norma Road, Forest Hill
Phone: 0479 152 419
Email: info@nunawadingtoylibrary.org.au
Website: www.nunawadingtoylibrary.org.au

Vermont South Learning Centre Toy Library

Vermont South Learning Centre
1 Karobran Drive, Vermont South
Phone: 9803 2335
Email:  info@vslc.org.au
Website: www.vsch.org.au


A playgroup is a group of parents/grandparents/carers and their pre-school aged children regularly coming together to play and socialise.  Playgroups connect families to their local community and provide opportunity for children to play in an environment which stimulates their imagination, develops their language and promotes social interactions with other children.  Whitehorse has a large number of playgroups that are always welcoming new families.

For further information on playgroups in Whitehorse, please download the pdf icon Playgroups & Toy Libraries Brochure (370.72kB) or contact Council’s Parent Resource Officer on 9262 6175 or parentresource@whitehorse.vic.gov.au

For information on how to start a playgroup, please visit the Playgroups Victoria website.

Library Story Time

Reading stories with children sparks their imagination, stimulates curiosity and helps with their brain development. It is also a great opportunity for families to connect and bond in the midst of busy lives.

Whitehorse Manningham Regional Library Corporation has a lot to offer families. Whitehorse Libraries also offer a range of story times and activities for all aged children.

Parenting 12-18 years

Whitehorse Youth Directory

The pdf icon Youth Services Directory 2018 (9.44MB) provides a comprehensive list of youth-related services in Whitehorse.


Transition from Primary to Secondary School

The transition from Primary to Secondary School is a significant change in a young person’s life. Families have a significant role to play in making sure they are as prepared as possible and feel supported. Choosing a school and making choices about your child’s education can be straightforward or tricky. For many families the best school for their child is the local government funded Secondary School or it might be a Catholic or Independent School.

For further resources and tips on what to consider when choosing a school please visit the Raising Children Network or Choosing a Secondary School on the Department of Education and Training for a range of resources.

Cyber Safety and Gaming

Technology is undoubtedly an important and exciting part of a young person’s life but it is also an increasing concern for families as they try to keep their children safe online. The Office of Children’s eSafety Commissioner provides families and young people with valuable information and education, provides a complaints service for young Australians who experience serious cyberbullying and address illegal online content through the Online Content Scheme.

iParent provides online safety resources specifically targeted at Parents and Carers. If you’re a parent or carer and your kids play video games visit www.videogames.org.au This website is developed and managed by Steven Dupon. Steven is Founder of the Institute of Games and an expert in gaming and parenting. View the Cyber Safety Online guides and Signs of Game Addiction.