> Parking fines or infringements
> Appealing a fine/Requesting an extension of time
> Parking over stay fine
> Permit zone fine
> Parking ticket machine fine
> No stopping zone fine
> Loading, taxi, bus, works or mail zone fine
> Other parking fines
> Basic appeal information
> The fine/infringement review process
> How to pay the fine/infringement
> Not paying the fine/infringement
> Magistrate’s court
> More information about parking
Council is committed to providing a fair chance for residents and visitors to use the limited parking resources in the City of Whitehorse. For example, shop owners rely on their customers having easy access to nearby parking.
People often do not realise that many parking laws are also there to keep people safe. For example, “No stopping” signs are important because they are usually in places where it would be dangerous to park.
Council also needs to protect and provide access to footpaths and verges and this is why parking is not permitted in these areas. These goals are achieved by implementing and enforcing parking restrictions and the Road Rules to help ensure safety and reasonable access to the available parking.
Parking fine/infringement notices are usually placed on the passenger side of the car’s windscreen. Infringement notices (fines) can also be sent to the registered owner of the vehicle in the mail or handed to the driver.
Parking fine/infringement amounts are set by the state government and are reviewed annually. Council has no discretion in setting the penalty fee amount. If a parking infringement is not paid by the due date, a driver may receive a follow-up letter in the mail detailing the parking offence and penalty and will also have an additional administrative charge. The administrative charge covers the cost to Council of obtaining the vehicle owner’s address details from VicRoads.
To appeal a parking infringement, request a payment arrangement or request to have the matter heard in the Magistrates' Court, submit your appeal via our online portal now.
Alternatively, download the Application for a Parking Infringement Appeal Payment Arrangement or Court Appearance (410.25kB) form and return it to the mailing or email address.
Having an excellent driving or parking record prior to the issuing of the fine/infringement.
Time-limited parking occurs in areas where there is high demand for parking spaces. Time limits ensure busy areas remain accessible for all users. An over-stay of even a few minutes may result in a fine/infringement.
Parking for “just a short time” over the limit.
In areas where parking is limited Council has set aside parking areas for residents, or other designated groups. Parking without a valid permit may result in a fine/infringement.
Parking for “just a short time” without a permit.
You are required to pay the parking fee and display the ticket in parking ticket machine areas. The onus is on drivers to ensure they have sufficient money to cover the cost of parking and that the time paid for is sufficient. In the event of a faulty meter, you need to report the fault and the parking space must only be used for the time limit shown on the signs, or a fine/infringement may result. Please be aware that most off-street parking facilities have a number of machines, if one is broken you should purchase a ticket from a nearby working machine.
Not displaying the parking ticket face up on the dashboard so it is easily read by a Parking Service Officer.
"No stopping" means no stopping at all. No stopping zones are placed in busy traffic and high pedestrian areas especially around schools to protect the safety of pedestrians and keep traffic moving. Stopping to let someone out, or into a car, regardless of whether you leave the engine running or stay in the vehicle, is not allowed.
Stopping to answer your mobile phone.
Only authorised vehicles may stop in a zone marked for loading, taxis or buses and only when delivering or picking up goods, services or people. These vehicles include taxis, buses, trucks, vans and other vehicles used for delivery that have permanent signs fixed to both sides of the vehicle. Magnetic signs are not permitted. If there is no time limit on the Loading Zone sign, 30 minutes is the maximum time that an authorised vehicle may park in a Loading Zone.
Being unaware of which vehicles can use specific parking zones (example: loading zones, mail zones, taxi zones, truck zones, bus zones or permit zones) and not driving the correct vehicle for that zone.
Not all parking restrictions are required to have signage displayed. For example, a vehicle must not stop if it is:
To appeal a parking infringement, request a payment arrangement or request to have the matter heard in the Magistrates; Court, submit your appeal via our online portal now.
If you believe the fine/infringement was incorrectly issued or you wish to apply for a payment arrangement or you would like to have your fine/infringement heard in court, you must send your appeal letter or an Application for a Parking Infringement Appeal Payment Arrangement or Court Appearance (410.25kB) so that it is received by Council prior to the due date of the fine/infringement. You may send your appeal to the following addresses:Infringement appeals Panel
Whitehorse City Council
Locked Bag 2
Nunawading Delivery Centre 3131
Or email email@example.com
Council will only consider one appeal unless there is additional evidence you can provide to support a follow-up appeal.
If you do not provide important supporting information or documentation with your appeal, we will have to contact you and request this information which will inconvenience you and delay the appeal process or the appeal will be rejected.
* Mandatory information
Please note: In accordance with the Infringements Act (2006), a postal address is required to enable Council to provide you with a response in writing.
Please be advised that if the required information is NOT received by the fine/infringement due date, the infringement will progress and may incur additional costs and further action.
For your convenience, all the required information is detailed in the Application for a Parking Infringement Appeal Payment Arrangement or Court Appearance (410.25kB).
The Internal Review Guidelines - Infringement Management and Enforcement Services (1.45MB) encourage the development of consistent decision making processes and assist the legal and practical requirements of an internal review process.
The following table details the supporting documentation that could assist the Infringement appeals.html Panel to make a timely decision on your appeal or request for a payment arrangement. All supporting documentation must be relevant to the fine/infringement.
Note: Failure to provide supporting documentation may result in a delay in the process or a decision will be made without it.
The appeals.html process is bound by the Infringements (Reporting and Prescribed Details and Forms) Regulations (2006), which allows up to 90 days for a response from Council. Once Council receives your appeal with the appropriate contact information and appeal detail, action on your Infringement is suspended and your infringement will be placed on hold pending a review.
All appeals.html are reviewed by the Whitehorse City Council Infringement appeals.html Panel. The panel will take into account all available information including:
Once all the information has been received the fine/infringement will be reviewed and a response will be sent by mail to you once a decision has been reached.
It is within your rights to contact the Mayor and/or your local Councillor about a fine/infringement. However, the Mayor and Councillors will refer the matter to the Infringement appeals.html Panel in accordance with the regular appeal process.
If your appeal for a payment arrangement is successful, Council will notify you in writing informing you of the new payment arrangement.
If your appeal for a payment arrangement is unsuccessful, Council will notify you in writing indicating the payment due date. Council will only consider one appeal unless there is additional evidence you can provide to support your case.
If you are not satisfied with the decision, you may elect to have the matter heard in Court.
If your fine/infringement appeal is successful, Council will notify you in writing indicating that the fine/infringement has been withdrawn. This may also include an official warning.
Should your fine/infringement appeal be unsuccessful, you will be advised in writing of a new payment date. Council will only consider one appeal unless there is additional evidence you can provide to support your case.
If you decide to pay the fine/infringement by the due date, you will not need to take any further action. However, if the payment is not received by the due date, the matter may escalate and you may incur additional costs or it may result in appearing before a magistrate.
If you are not satisfied with the decision, you may elect to have the matter heard in Court.
Payments may be made at any of Council’s three Customer Service Centres:
Cheque or money order payments can be mailed to the City of Whitehorse, Locked Bag 2, Nunawading Delivery Centre, 3131. Please ensure that you include your Parking Infringement No. and the registration number of your vehicle with your mailed payment.By phone:
Credit card phone payment is available by phoning 9697 5730. The service is provided by SecurePay.Online:
Payment can be made by clicking on the Online Payment section of the website.
IMPORTANT: Please wait three days after the infringement date before you can pay the fine/infringement to allow for fine/infringement information to be loaded into the Council’s payment systems.
If a fine/infringement is not paid by the due date shown on the Infringement Notice, the issue gets escalated in the following way:
It is suggested prior to having the matter heard in front of a magistrate, that you seek independent legal advice before taking this step. Should you decide not to seek legal advice, the information provided below may assist you.
To inform Council you wish to dispute the fine/infringement before a Magistrate you must inform Council in writing. Please complete the Application for a Parking Infringement Appeal Payment Arrangement or Court Appearance (410.25kB). You will receive an acknowledgement that the matter will be heard in court and you will receive a summons in writing telling you the date, time and place of the hearing. If you succeed at the hearing, the fine/infringement will be withdrawn. If you are not successful, you will be required to pay the fine/infringement amount and any court and Council costs.
To help you with your day in court, refer to information on the Victorian Law Foundation website.
For further information regarding parking laws, signs and fines/infringements in Victoria, the Victorian Law Foundation has published an easy-to-understand guide titled Parking, the law and you.
379-397 Whitehorse Road, Nunawading, Victoria 3131
Tel: (03) 9262 6333 Fax: (03) 9262 6490Email: firstname.lastname@example.org