Whitehorse City Council

Rates & Valuations

PlanningAndBuildingTownhousesCouncil delivers more than 100 services to its residents while Whitehorse continues to have one of the lowest levels of rates in metropolitan Melbourne.

Rates provide approximately 58 per cent of Council's total annual income. This income funds various Council services such as aged and disability, waste and recycling and youth services as well as the maintenance of roads and footpaths, parks and gardens, street lighting, libraries and so on.

Council's rating year starts each year on 1 July and ends 30 June.

The Property and Rates Department coordinates Council's rating and valuation functions. For more information about rates, contact the Rates Department on 9262 6292 or email customer.service@whitehorse.vic.gov.au 

Annual rate notices are issued by Council in late August each year. Ratepayers can elect to pay their rates in a lump sum or by instalments. 


Payment Due Dates

Lump sum - Friday 15 February 2019


1st instalment: Monday 1 October 2018
2nd instalment: Friday 30 November 2018
3rd instalment: Thursday 28 February 2019
4th instalment: Friday 31 May 2019

Payment Options

  • Mail – make cheque payable to Whitehorse City Council. Mail bottom portion of rate notice and payment to: Whitehorse City Council, PO Box 14818, Melbourne VIC 8001. Receipts will not be issued for payments by mail
  • BPAY – Biller code 18325. Please contact your financial institution and quote your 10 digit 'Customer Reference Number' shown on the front of your rate notice
  • Internet – pay by card (MasterCard or Visa). Go to www.whitehorse.vic.gov.au/Online-Payment.html
  • Phone – payment by card (Mastercard or Visa) can be made by calling 1300 120 147 and quoting your assessment number as listed on the front of your rate notice
  • Direct debit – call Council on 9262 6333 for more information. Please note, credit card accounts are not accepted.
  • In person – present your rate notice with your payment to any of Council's Service Centres (Whitehorse Civic Centre in Nunawading, Forest Hill Chase Shopping Centre or Box Hill Town Hall). EFTPOS, credit card, cheque, cash or money order are accepted. Payment can also be made at any Australia Post outlet.

Receive your rates notice electronically

Residents and businesses are now able to receive rates notices electronically.

Visit http://whitehorse.ezybill.com.au, enter your assessment number and name from your latest rates notice, plus the email address you want your notice delivered to. You can choose to do the same if you receive a separate invoice for a bin.

Whitehorse offers BPAY View® for its rate notices and bin invoices. BPAY View sends your bills straight to your online bank, so receiving, storing and paying is even simpler.

Register for BPAY View through your online bank today.

Please note that if you have a bin invoice and wish to receive this via BPAY View, you must register this separate to your rate notice, as they have a different reference (assessment) number to the rates assessment number.

® Registered to BPAY Pty Ltd ABN 69 079 137 518



Having difficulty paying your rates?

If you are having difficulty paying your rates by the due date, please call Council’s Rates department on 9262 6292 to discuss alternative options or email customer.service@whitehorse.vic.gov.au 

For more information, view Council's pdf icon  Rates Hardship Assistance Policy (104.71kB).