Whitehorse City Council

Rates & Valuations


Rates provide approximately 57% of Council’s total annual income which helps to deliver more than 100 services to its residents.

This income funds various Council services such as home and community care for elderly and disabled residents, child and maternal health, and the maintenance of roads, footpaths, parks and gardens, sportsgrounds, leisure centres and more.

The average rate increase this year is 2.5%, which has been set for all councils in Victoria by the state government under the new Fair Go rate capping legislation.  The 2.5% rate increase will raise total rate revenue to $118.59 million.

Council’s rating year starts each year on 1 July and ends 30 June.

Annual rates notices are issued by Council in late August each year. 

For more information about rates, contact the Rates Department by email customer.service@whitehorse.vic.gov.au or telephone 9262 6292. 


Payment Due Dates

Ratepayers can elect to pay their rates in a lump sum or by four instalments.

Lump sum – Monday 17 February 2020


1st Instalment: Monday 30 September 2019

2nd Instalment: Monday 2 December 2019

3rd Instalment: Friday 28 February 2020

4th Instalment: Monday 1 June 2020

Payment Options

  • Mail – make cheque payable to Whitehorse City Council. Mail bottom portion of rate notice and payment to: Whitehorse City Council, PO Box 14818, Melbourne VIC 8001. Receipts will not be issued for payments by mail
  • BPAY – Biller code 18325. Please contact your financial institution and quote your 10 digit 'Customer Reference Number' shown on the front of your rate notice
  • Internet – pay by card (MasterCard or Visa). Go to www.whitehorse.vic.gov.au/Online-Payment.html
  • Phone – payment by card (Mastercard or Visa) can be made by calling 1300 120 147 and quoting your assessment number as listed on the front of your rate notice
  • Direct debit – call Council on 9262 6333 for more information. Please note, credit card accounts are not accepted.
  • In person – present your rate notice with your payment to any of Council's Service Centres (Whitehorse Civic Centre in Nunawading, Forest Hill Chase Shopping Centre or Box Hill Town Hall). EFTPOS, credit card, cheque, cash or money order are accepted. Payment can also be made at any Australia Post outlet.

Receive your rates notice electronically

Residents and businesses are now able to receive rates notices electronically.

Visit http://whitehorse.ezybill.com.au, enter your assessment number and name from your latest rates notice, plus the email address you want your notice delivered to. You can choose to do the same if you receive a separate invoice for a bin.

Whitehorse offers BPAY View® for its rate notices and bin invoices. BPAY View sends your bills straight to your online bank, so receiving, storing and paying is even simpler.

Register for BPAY View through your online bank today.

Please note that if you have a bin invoice and wish to receive this via BPAY View, you must register this separate to your rate notice, as they have a different reference (assessment) number to the rates assessment number.

® Registered to BPAY Pty Ltd ABN 69 079 137 518



Having difficulty paying your rates?

If you are having difficulty paying your rates by the due date, please call Council’s Rates department on 9262 6292 to discuss alternative options or email customer.service@whitehorse.vic.gov.au 

For more information, view Council's pdf icon  Rates Hardship Assistance Policy (104.71kB).