Whitehorse City Council

2019 Community Satisfaction Survey

The City of Whitehorse would like to inform residents that during February and March 2019, your household may receive a call from an independent market research agency, National Field Services.

They have been commissioned to conduct a community satisfaction survey on behalf of the council.  Similar surveys will be undertaken across Victorian councils in the coming months. The survey has been designed to assess the performance of the City of Whitehorse across a range of measures to identify ways to provide improvement or more effective service delivery to residents.

The survey will involve 500 interviews conducted among a representative sample of residents. We appreciate you taking the time to assist us with your valuable feedback.

Please be assured that your details and individual responses are confidential. Only the overall results are shared with the City of Whitehorse.

If you have any questions, please don’t hesitate to contact the Council on 9262 6333 or email Tanya McGuckian.


2018 Survey Results

Council has performed highly in the 2018 Community Satisfaction Survey, coordinated by the Department of Environment, Land, Water and Planning. View the the summary in pdf icon 2018 Community Satisfaction – Whitehorse City Council Summary Analysis (679.72kB) or the full report below.

JWS Research, on behalf of the Victorian Government department, surveyed 68 participating councils across Victoria. Four hundred Whitehorse residents and ratepayers over the age of 18 were selected at random for a telephone interview between 1 February to 30 March 2017. Results reveal that Council received strong positive ratings on the core measures of sealed local roads, customer service and overall performance.

Council performed well on individual service areas and received positive ratings for most services. Highly rated services included recreational facilities, waste management, art centres and libraries, the appearance of public areas, community and cultural activities, and family support services.

The survey sought residents’ views on Council performance across a range of measures to get an insight into ways to provide more effective service delivery if needed.

Council views the survey as a useful resource in gauging community needs and wants. The survey also provides Council with a means of fulfilling some of its statutory reporting obligations.

View the full 2018 state survey.

Previous Surveys

pdf icon 2018 Community Satisfaction Whitehorse City Council Report (3.40MB)
pdf icon 2017 Community Satisfaction Whitehorse City Council Report (1.18MB)
pdf icon 2016 Local Government Community Satisfaction Survey - Whitehorse City Council (1.85MB)
pdf icon Annual Residents Survey 2014 (2.66MB)
pdf icon Annual Residents Survey 2013 (1.01MB)
pdf icon Annual Residents Survey 2012 (2.83MB)
pdf icon Annual Residents Survey 2011 (1.18MB)