Whitehorse City Council

Community Satisfaction Survey

Council has performed highly in the pdf icon Whitehorse City Council Local Government Community Satisfaction Survey 2016 (1.85MB), coordinated by the Department of Environment, Land, Water and Planning.

JWS Research, on behalf of the Victorian Government department, surveyed 69 participating councils across Victoria.  Four hundred Whitehorse residents and ratepayers over the age of 18 were selected at random for a telephone interview. Results reveal that Council received strong positive ratings on the core measures of sealed local roads, customer service and overall performance.

Council performed well on individual service areas and received positive ratings for most services. Highly rated services included recreational facilities, waste management, art centres and libraries, the appearance of public areas, community and cultural activities, and support for elderly residents. Council’s score for overall performance represented a three-point improvement on the 2014 result.

Council significantly exceeded the state-wide averages for family support services, recreational facilities, appearance of public areas, community and cultural activities, and waste management.

The survey sought residents’ views on Council performance across a range of measures to get an insight into ways to provide more effective service delivery if needed.

Council views the survey as a useful resource in gauging community needs and wants. The survey also provides Council with a means of fulfilling some of its statutory reporting obligations.

View full survey results.

View the Community Satisfaction Survey and a copy of the state-wide report.


Previous Surveys

pdf icon Annual Residents Survey 2014 (2.66MB)
pdf icon Annual Residents Survey 2013 (1.01MB)
pdf icon Annual Residents Survey 2012 (2.83MB)
pdf icon Annual Residents Survey 2011 (1.18MB)