Whitehorse City Council

Storm Response

During a storm event there can be widespread damage across the municipality affecting many people. During these times, when notifying Council of your concerns, it would be appreciated if residents could be patient while waiting to talk to an officer as there is generally a high volume of calls seeking assistance.

During a storm, there may be many life-threatening situations or homes requiring assistance, so calls will be prioritised. For life-threatening emergencies, call 000 immediately. You will be asked whether you need police, fire or ambulance services.

For non-life threatening emergency assistance as the result of flood or storm damage to your property, call 132 500 for State Emergency Service volunteers.

Temporary building repairs may be undertaken to reduce further storm damage. It is the homeowner’s responsibility to organise permanent repairs. Contact your insurance company if applicable.

Council will be clearing roads and paths to make them safe, which could take some time depending on the size of the storm. We will then return to clear the naturestrips and parks as soon as practicable during the following weeks. It would be appreciated if the community could assist Council to keep any debris clear of the roads and paths until it can be removed.

For more information about preparing your home and family for an emergency, visit www.ses.vic.gov.au

Storms and You

Whitehorse has experienced two serious storms in recent months and it’s important that you know what to do to protect your family and property during these types of events.

The recent storms, which caused significant blackouts and damage, were sudden and localised.

You can keep informed of storm warnings online at or on radio and television bulletins. Be aware, however, that the SES and Bureau of Meteorology can only provide a general warning about potential storms and cannot predict where they will hit.

What to do about storms:

  • Check that loose items such as outdoor settings, umbrellas and trampolines are safely secured.
  • If it is safe to do so, check gutters, downpipes and drains making sure they are not blocked.
  • Park your car undercover and away from trees. 
  • Stay indoors and away from windows.
  • If outdoors, shelter away from drains, gutters, creeks and waterways.
  • Be prepared for power outages.
  • Floodwater is dangerous – never drive, walk or ride through floodwater.
  • Floodwater is toxic – never play or swim in floodwater. 
  • Check your home and property for damage.
  • Keep clear of damaged buildings, power lines and trees.
  • Be aware of road hazards such as floodwater, debris and damaged roads or bridges.
  • Do not drive through affected areas unless it is necessary.
  • If your home or vehicle is damaged, contact your insurance providers and request them to inspect the damage. 

Council recommends residents keep a copy of emergency contacts handy in case of a storm.