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Travelling with Limited Mobility
The state government is working with all public transport operators to improve access for people with disabilities on all modes of transport including train, tram, bus and taxi.
Trains
If you use a wheelchair, scooter or require assistance in boarding, wait at the markers located on station platforms, where the front of the train will stop.
An audible and visual passenger information system is available at suburban stations. All stations are accessible for wheelchair users.
Premium Stations are staffed from first to last train every day and have wheelchair accessible toilets. Many also have accessible telephones and parking spaces allocated for people with special needs.
Trams
A total of 100 air-conditioned low-floor trams are operating in Melbourne. Getting on and off the low-floor trams is easier for all passengers. When combined with modified tram stops, they provide wheelchair access to Melbourne's tram network for the first time.
In addition to providing wheelchair access, the new trams also feature dedicated wheelchair space, colour-contrasting for people with a visual impairment and improved customer service information via automated announcements and electronic displays.
Yarra Trams advise that all trams scheduled to operate on Route 109 (Mont Albert to Port Melbourne) are now low-floor. Low-floor trams will be progressively scheduled on Route 6 (Melbourne University to Glen Iris), Route 72 (city to Camberwell) and on Route 96 (St Kilda Beach to East Brunswick).
Many existing trams have been refurbished. The refurbishment includes installing high-contrast stanchions, grab handles and step edging. This improves accessibility for people with vision impairment.
Accessible tram stops are being constructed on major tram routes to complement low-floor trams and provide improved access to all trams.
Buses
The state government is progressively replacing all buses used on regular route services and coach services (not including school bus services) with accessible, low-floor vehicles.
As part of the state-wide Bus Replacement Program, the government is progressively purchasing modern, air-conditioned, low-floor buses to replace older vehicles. The new vehicles are improving passenger comfort. They also meet the requirements of the federal government's Disability Discrimination Act 1992. More than half of all bus routes in Victoria are now accessible.
Bus companies will endeavour to ensure that a low-floor bus is scheduled on a particular route at the time passengers require it, provided the company is given adequate notice. In general, it is best to advise the company the day before you wish to travel.
As the fleets of individual bus companies include more low-floor buses, route service timetables will begin to specify which trips are operated using accessible buses.
SmartBus
Improvements have been made to bus stops along many routes in Melbourne's eastern suburbs as part of the SmartBus program.
More than 300 bus stops along SmartBus routes are wheelchair accessible. Tactile tiles have been installed at some stops to improve accessibility for people with a vision impairment. A high number of buses operating on the three hundred routes are low-floor and real-time information signs at some stops display an asterisk to indicate whether the next bus arriving at the stop is low floor. Similar improvements will be made to bus stops along future SmartBus routes.
Taxi
Wheelchair accessible taxis can be booked through Silver Top on 8413 7202 or through Yellow Cabs on 9277 3877.
For information about travelling in Box Hill, download the 
Transport Access Guide Box Hill (501.98kB).
For more information, visit the Department of Tranport's Accessible Transport web pages.