Whitehorse City Council

About this Site

Welcome to Whitehorse City Council’s website. Council aims to help you find the information you require as efficiently as possible.

Suggested improvements can be emailed to customer.service@whitehorse.vic.gov.au

Site Navigation

The site has an intuitive structure that makes it easy to navigate. The simple design allows users to make a choice from the topics on the left of the screen. Alternatively, users can type key words into the search engine or click on the ‘Frequently Asked Question’ button to find out more about information such as rubbish bin collection dates or registering a pet. There is also a site map that lists all the pages on the site.

'Breadcrumb trails’ show where users are in the site. Users can click on ‘Home’, the first topic on the left, or click on the Whitehorse City Council logo at the top to return to the home page.

Printer-friendly Option

Pages on this site have a printer friendly option which places the information users wish to print on an easy-to-read page, removing menu panels and graphic elements. 

Text Resizing 

The size of the text on the website can be increased or decreased text sizes by clicking on the A with - or  + that appears at the top of every page.

Accessibility

This website has been designed to meet the Level AA rating of the Web Content Accessibility Guidelines 1.0. The guidelines include providing text alternatives for non-text content (alt caps for all images); making content available to assistive technologies; using sufficient contrast to make things easy to see; making text readable and understandable; and making content appear and operate in predictable ways. 

Many Council documents are available on this website in pdf format. If you require one of these documents in an alternative format, please contact Council's Communications Department by calling 9262 6124.

Council's monthly newsletter the Whitehorse News can be made available as audio files upon request.

Languages Other Than English

In 2011 approximately 33% of Whitehorse residents were born overseas and 27% come from countries where English is not the first language. The most common languages other than English spoken at home by Whitehorse residents are Mandarin and Cantonese at 8% and 5% respectively, followed by Greek at 3% and Italian at 2%.

Council has produced videos in Mandarin, Cantonese, VietnameseHindi and Sinhalese that provide an overview of the services provided.

Residents can call the free Translating and Interpreting Service (TIS) on 131 450, tell the operator the language they speak, then ask to be connected to Whitehorse City Council on (03) 9262 6333. An interpreter will then help resident communicate with a Council staff member. 

Technical Overview 

This site has been designed to be compatible with all major browsers. Minimum resolution for optimal viewing is 1024 x 768 at 256 colours.