Whitehorse City Council

Waste & Recycling

Council provides a variety of kerbside collection services and operates the Whitehorse Recycling and Waste Centre (transfer station).

Which day are my bins collected?

To find out which day of the week your rubbish, recycling and garden organics bins will be collected visit Whitehorse Maps.

Report a missed bin collection

If your recycling bin has not been collected on your scheduled collection day, you can let Council know by one of the following ways*:

* Please note: recycling collection trucks usually operate in the area until about 2pm.

If your rubbish or garden organics bin has not been collected on your scheduled collection day, you can let Council know by one of the following ways*:

* Please note: rubbish and garden organics collection trucks usually operate in the area until the close of business.

Book a Hard Waste and/or Bundled Branch Collection

Every household is entitled to two booked hard waste and/or bundled branch collection services per year. For full details of this service please visit Council's Hard Waste webpage.

You can book your collection online or call WM Waste Management Services on 9721 1915.

Missing, Damaged or Stolen Bins

If your rubbish, recycling, or garden organics bin has been damaged, stolen or is missing, you can arrange for a repair or replacement by one of the following ways*:

*Please note: the Missing Bin form is only valid for Stolen or Missing Bin services, for Damaged bins, please fill in your details online.

New bin service

If you do not have an existing rubbish, recycling or garden organics bin and would like to order one, you can do so by one of the following ways:

Bin service cancellation

If you have an unwanted extra rubbish or recycling bin, an unwanted garden organics bin(s) or are demolishing a property and no longer require any household bins you can cancel your services by one of the following ways:

Changes to existing service

If you would like to make changes to the size of your existing rubbish, recycling or rubbish bins, you can do so by one of the following ways:

Collection Services Issues and Queries 

If you would like to let Council know about a concern with your bin collection services, you can do so by one of the following ways:

If you would like to ask a general question about your bin collection services, you can do so by one of the following ways:

If you have a query, problem or issue with your hard waste collection service, you can contact Council by one of the following ways:


Collection Services
Rubbish, recycling, green organics, hard waste collections, Renew and household chemical collections.

Whitehorse Recycling and Waste Centre 
Recycling and Waste Centre (tip) opening hours, costs and address details.

Keeping Whitehorse Clean  
Graffiti removal information, street cleaning, Clean Up Australia Day and dumped rubbish.

Recycling Household Items 
Recycling electronic waste, old bikes and other household items.

For terms and conditions, please refer to pdf icon Waste Terms and Conditions 2016-17 (170.58kB).