People pay their rates in one lump sum, or by instalments. Below is information about extensions to the deadline for payments for all ratepayers. If you are unable to pay your rates in full or by instalments by the due date, you may enter into a payment plan. Our online calculator can help you work out the minimum payments required. If you need further assistance, you can request help via our Relief and Support request form. You can also review our updated Hardship Policy ( PDF 527.83KB). 

Rates payments by Instalments

For those who pay by instalments, the first instalment as reflected on the 2020-21 Valuation and Rate Notice is due by 30 September 2020.

Council has resolved to extend the due date for the first instalment to 21 October 2020.  There is no need to request this extension.

The due date for the second instalment is still 30 November 2020.

Rates payments by lump sum

For those who pay by lump sum, the due date for payment is still 15 February 2021.  

Whitehorse City Council is supporting businesses and community groups through the Whitehorse Recovery Grants Package: Business and Community.

Local businesses were invited to apply for funding of up to $4,000 to assist with innovation, restart costs and supplies and up to $3,000 to assist with business continuity. There were 280 Whitehorse businesses awarded grants in the first round, with all these successful businesses being notified at the beginning of September. 

There will be another round of business grants offered in 2021. For businesses to keep up-to-date on the next round of grants, subscribe to the Whitehorse Investment and Economic Development newsletter.

Community organisations, clubs and groups were able to apply for funding up to $5,000 to assist with community engagement activities, programs and initiatives, marketing and promotions, administration, equipment and supplies. 65 community grants have been awarded and applicants were notified of the outcome at the beginning of September. 
 

Council is committed to providing support to local businesses. Council acknowledges that many business have experienced a severe impact, and that some businesses have been affected since January 2020. 

Registrations and permits

Council issues registrations to food businesses. It also issues registrations to beauty and body art businesses, and accommodation facilities under the Public Health and Wellbeing Act 2008. In response to the COVID-19 pandemic, which has resulted in temporarily closures and/or significant reduction in turnover, a 25% discount on renewal of registration fees for 2021 will apply for all registered premises.

Council also issues permits for street tables and chairs. To assist local businesses recover from COVID-19, Council has waived the 2020/21 permit fee for street furniture for existing permit holders.  Renewals will be issued in September with businesses only needing to provide a copy of their current Public Liability Insurance.

Businesses that are tenants in Council-owned facilities 

There are businesses that are tenants in Council-owned Aqualink Box Hill, Aqualink Nunawading and Sportlink. They are unable to trade during the closure of these Council facilities. Council will communicate directly to these businesses and will provide rent relief. They do not need to apply or request this relief. 

Other businesses that are tenants of Council may apply for rent relief or other support through our online form. Each request will be assessed on its merits. Council will consider eligibility for the “JobKeeper Payment” and the “National Cabinet Mandatory Code of Conduct SME Commercial Leasing Principles during COVID-19”. Applicants should provide supporting documentation confirming the impacts caused by COVID-19, including to ongoing operations, to all funding sources, and access to other support options.
 

Council recognises the financial pressure that some of our suppliers may be under during this period. In response to this, Council will be temporarily suspending the 30 day payment cycle and will endeavour to accelerate all payments to suppliers until 30 September 2020 when the terms will revert back to the 30 day cycle.
The following changes have been made to help implement the new processes and ensure there is as little disruption to your payment as possible.

1. Email your Invoice

   Suppliers must email their invoice(s) in PDF format directly to Council’s Accounts Payable at finance.ap@whitehorse.vic.gov.au 

   Multiple invoices can be sent in one email, however each invoice must be attached as an individual PDF document and clearly labelled with the invoice number.

   Please avoid sending invoice(s) in the post or to any other Council email address as this will cause delays in payment. 

2. Purchase Order Number must be clearly shown on the invoice 

   This is critical in preventing delays to your payment. 

3. Payments will be made via EFT

   As of 22 April 2020, Council will temporarily suspend the issuing of cheques. All payments will be made via Electronic Fund Transfer (EFT) only. If you are currently paid via cheque, please complete the ‘Vendor Details Form ( PDF 149.37KB)’ (including bank account details) and email it to vendor.requests@whitehorse.vic.gov.au

4. Accounts Payable Enquiries

   All Accounts Payable enquiries should be emailed to finance.ap@whitehorse.vic.gov.au

If you have any questions, or to discuss any of the requirements above, contact the Accounts Payable Team via email on finance.ap@whitehorse.vic.gov.au
 

Many local sporting and recreation clubs have access to Council sporting reserves and pavilions via seasonal licences. 
 
The seasonal allocation is traditionally divided between the summer sporting season, 1 October to 31 March, and the winter sporting season, 1 April to 30 September.
 
This year a 50% waiver on summer seasonal licence fees will be provided to clubs, with no seasonal licence fees required to be paid for the first three months of the 2020/21 summer season. Clubs do not need to apply for this partial fee waiver. Council will communicate with them directly. 

Council leases Council owned land and buildings to many not for profit community groups and charities such as Scouts and Guides, the Lions Club, Neighbourhood Houses and some kindergartens. These buildings are leased at a nominal rent. 

Council will waive all rents and utility charges for eligible not for profit community groups and charities with Council leases for six months from 1 April 2020. Community groups do not need to apply for this support. Council will communicate with them directly. 

Customers who have large garbage bins, additional garbage bins or green waste bins will receive an invoice for the 2020-21 year. Any outstanding bin payments from the 2019-20 year will be added to the 2020-21 invoice without penalty. 

Council has not yet resolved a date when invoices will be issued, most likely to be issued in October 2020.

Central Box Hill and the Box Hill Hospital precinct have metered on-street parking and metered off-street parking.

Box Hill Hospital precinct

Council has supplied approximately 200 additional parking permits for key hospital staff. This enables key hospital staff to park in and around the hospital precinct at no meter charge.

Box Hill Central 

The Central Box Hill shopping area parking meters will continue to be free between 10am to 2pm on Saturdays until the end of June. 
 

Aqualink and Morack Golf Course memberships will be automatically suspended for the period of the facilities’ closure. No suspension fees will be charged.

Subscribers and ticket holders to the Whitehorse Centre professional theatre season will automatically receive refunds for performances that cannot proceed. 

No cancellation fees will be charged to families with children enrolled in our Whitehorse Early Learning Services (WELS) centres during the pandemic. 

There is no need to request waiver of suspension or cancellation fees. 

Council levies Special Rate & Special Charge schemes (Schemes) for the benefit of two shopping precincts and a small residential area. These rates and charges apply to a very small number of ratepayers. 

For the shopping precincts, the Special Rate is part of the rates notice. The Linum Street, Laurel Grove North and Boongarry Avenue, Blackburn Private Street Scheme was adopted March 2020. Levying for this scheme has begun and Notices have recently been issued.

All dog and cat owners must register their pets and pay the annual registration fee. The due date for animal registrations has now passed and we thank the many owners who have paid in full.

For those who had not paid, the due date was extended 30 June 2020, and we sent additional reminder SMS texts and emails. You did not need to request this extension.