Community Satisfaction Survey Results

Whitehorse News - September 2020

Results from the Whitehorse 2020 Communication Satisfaction Survey are in!

Our community members have told us we continue to perform well. Results revealed that Whitehorse

City Council’s overall performance rated close to our highest level recorded and significantly higher than the state-wide average on almost all service areas evaluated in 2020.

Top performing areas Areas to improve Most important
We reached our highest performance ratings recorded in seven of the fifteen service areas.
  • art centres and libraries
  • recreational
  • facilities
  • appearance of public areas
  • cultural activities
The survey identified areas for improvement, which will be taken into account in our future planning.
  • planning and building permits
  • community decisions
  • waste management
  • environmental sustainability
Residents were also asked to rank the importance of Council services.
  • informing the community
  • decisions made in the interest of the community
  • waste management
  • planning and building permits

The results are available on Community Satisfaction Survey page.