Council’s Coronavirus Response

Whitehorse News (Special Edition) - April 2020

Council keeps serving our community, with some changes to the way we provide services.

Council is here to serve the Whitehorsecommunity, and will adapt and respond to changing community needs.

Council is not shutting down.

Whitehorse Mayor Councillor Sharon Ellis said,

"Essential services such as Meals on Wheels, home care for the elderly, childhood immunisation and waste collection are continuing.

Our officers will ensure food safety, maintain public hygiene and monitor the safety of our physical assets.

Council is ensuring it maintains good governance, strong leadership and effective customer services.

We've provided important community contact information in this edition and we encourage people to keep these for future reference."

Under the Victorian State of Emergency, the lead agency is the Department of Health and Human Services (DHHS).

We continue to follow the instructions and the expert advice of DHHS and the relevant authorities.

Our priority is the health and safety of our community and staff. Council will play its part in slowing the spread of the coronavirus
COVID-19.

This has meant we have temporarily closed our arts, culture, youth, leisure and recreation facilities.

We have closed sports pavilions, and suspended playgroups and toy libraries.

Our Whitehorse Manningham Libraries have also temporarily closed. But we are adapting. Our libraries offer a great digital collection. Our youth workers are providing phone support by appointment. Our Family Services colleagues are making calls to check on vulnerable families and clients, and delivering essentials where required. To protect babies and families, we’ve introduced an appointment system for our childhood immunisation sessions. Some of our Maternal Child Health appointments will happen by phone.

Our Customer Service Centre counters are closed to visitors – but our dedicated customer service staff are answering phone calls, web
enquiries and emails.

Council understands that residents and businesses are experiencing a sudden change with these unique circumstances and is currently
considering how it may best respond in support of our community. Council’s hardship policy is available on www.whitehorse.vic.gov.au

Council will be called on to serve in new ways. But we’re ready to play our part in responding to the crisis and in the huge recovery effort that will follow.