Mobile App Helps Solve Problems

Whitehorse News - March 2021

Whitehorse Council has taken advantage of a surge in interest in mobile phone app Snap Send Solve to effectively deal with issues that people notice in their local area.

Council’s responsiveness to the flood of reports has consequently earned it a satisfaction rating of 3.71 out of five, more than 10 per cent higher than the state average. Other council areas with high satisfaction ratings were Mornington Peninsula, Port Phillip and Stonnington.

The most commonly reported issues in Whitehorse in 2020 were dumped rubbish, overgrown vegetation and parking.

Elgar Ward Councillor Blair Barker is a fierce endorser of the app.

“I am thrilled with the results. It shows us how much our community care and have a sense of ownership of our area and are eager to improve this amenity,” he said.

“With a small financial investment by Council and an investment of community effort, we have improved the amenity of the city. Together we’ve delivered tidier streets, improved service responsiveness, enhanced Council staff productivity and been able to help other organisations meet their community obligations.”

Cr Barker said Council had worked closely with Snap Send Solve to further enhance the tool.

App usage in Whitehorse has rocketed in the past three years, surging from 657 reports in 2017 to 12,441 last year.