Service Costs and Payment Options

Although our services are subsidised by the Australian Government, Whitehorse City Council fees apply and are based on your income and ability to pay for the service/s you need. Fees are determined based on guidance from the Victorian Department of Health and Human Services (DHHS).

We will discuss service costs with you confidentially at the time when services are arranged. 

You can request a review of your fees at any time when your circumstances change or if you believe that fees do not reflect your income level. 

View our current service fees ( PDF 585.82KB) for home and community services. 

We understand that at times your circumstances may change and you may find it difficult to pay for services.

If this happens we will have a confidential discussion with you to discuss payment options, including a temporary or ongoing fee reduction so you can continue receiving help maintaining your independence at home.

Payment Options

There are a range of ways available for you to pay your home and community services account.