Changes to Council Services

Published: Monday 23 Mar 2020

Whitehorse City Council is implementing the shut-down of various facilities announced by the Premier, and the advanced social distancing announced by the Prime Minister.  

Council will continue to provide essential services to the Whitehorse community, including Meals on Wheels, waste collection and childhood immunisation. 

We will also continue to provide our other services as much as possible, though our face-to-face customer service roles will be reduced.

Whitehorse Mayor, Cr Sharon Ellis said “Council will continue to perform our role in keeping our community safe and healthy. Our officers will continue to ensure food safety, maintain hygiene in public facilities and monitor the safety of our physical assets.

Council will maintain good governance, strong leadership and effective customer services. We will ensure that Council can continue to be responsive to the changing needs of our community in this difficult time.”

From 12 noon today (23 March), most other Council facilities will be closed to members of the public until further notice. Our Customer Service Centres at Nunawading, Box Hill and Forest Hill will continue to serve our community, but this will be online, via Council’s website, phone or email, and not in person.  

Sportlink, Aqualink Box Hill and Aqualink Nunawading facilities will close from noon today (23 March) until further notice.

Box Hill Town Hall will be closed to visitors, and this includes Artspace and our community halls.

Morack Public Golf Course will remain open at this stage.

A full list of services and how they are affected is being maintained Whitehorse City Council events, services and facilities update page.

Many sports clubs and community groups using council premises are also required to suspend their activities. Council will be in contact with those groups to ensure they comply with instructions under the State of Emergency.

Our priority is the health and safety of our community and staff. Council will play its part in implementing these measures that will slow the spread of the virus. 

To stay in touch with Council during our response to the coronavirus COVID-19 outbreak:

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