Council is following the Directions issued by the Chief Health Officer under the Victorian State of Emergency. The health and wellbeing of our community is our highest priority.

The “Stage 3 - Stay at Home” restrictions have been reintroduced and came into effect from 11:59pm on Wednesday 8 July. A full list of facility closures and up to date information can be found on our service closures page on our website. 

We encourage all residents of Whitehorse City Council to comply with the Stay at Home Directions. We should stay at home except for one of these four reasons listed:

• Shopping for essentials
• Provide or receive care
• Work or study if it cannot be done from home
• Exercise 

We must all maintain physical distance, stay at home if unwell, get tested if we have any symptoms and wash our hands. 

If you need extra support during this time, we have a list of agencies and contact details providing relief, mental health and family supports and more. 

Council will communicate with the community, our clients and our stakeholders regularly. 

To receive timely updates from Council, now would be a great time to subscribe to Whitehorse eNews, or ‘like’ our Whitehorse Facebook page. 

To stay in touch with Council

• Contact Us using our online form
• You can still Pay | Apply | Report online
• Follow us on Facebook @WhitehorseCityCouncil
• Check our website for updates: Latest News and COVID-19 Response
• You can contact us directly by phone on 9262 6333 or email at customer.service@whitehorse.vic.gov.au 
• You can contact Councillors directly. Their contact details are available at Councillors and Wards page
• National Translation and Interpreting Service (TIS)
  • Phone 131 450 and say the name of the language you need
  • TIS will connect you with an interpreter 
  • Ask to speak to Whitehorse City Council (or other government services)
• National Relay Service (quote 9262 6333 for Whitehorse City Council)
  • Voice calls: 133 677
  • Speak and listen: 1300 555 727
  • SMS relay: 0423 677 767
  • Internet relay: www.relayservice.gov.au

See a full list of Council closures and amended services  

For the latest information, fact sheets, video announcements and media releases regarding COVID-19, visit DHHS Coronavirus webpage. 

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