Community Update - 17 February 2021

Published: Wednesday 17 Feb 2021

We are very pleased to see the end of this circuit breaker lockdown, which expires as of 11.59pm tonight. The Premier has announced that some restrictions will fall away tomorrow, and this includes: 


No restrictions on reasons to leave home but stay safe. Up to 5 visitors can visit a home in a day, and up to 20 people can gather outdoors from any number of households (infants under 12 months are not included in the cap).

Face masks

Face masks must be worn indoors (except in your home). They must also be worn outdoors when you cannot maintain 1.5m distance from others (previous lawful exemptions still apply). Wearing your mask when visitors attend your home is strongly recommended. Remember that masks must cover your nose and mouth. Disposable masks should be used only once. Reusable cloth masks should be washed and changed at least daily. 

Education and childcare

Schools, higher education, early learning centres, childcare and family day care will open from Thursday 18 February.

Getting tested

The temperature in Melbourne is expected to rise to 31C today and Thursday before hitting 33C on Friday, so please stay up-to-date with opening times of COVID testing sites due to fears hotter weather could force some to shut early. Take a water bottle with you. If you are going to a walk-up site, wear a hat and sunscreen.

QR codes and contact details 

It is very important that we leave our correct details when we visit businesses, cafes, cinemas, gyms, community centres or places of worship. We should use the QR codes to check in or leave our details with pen and paper. 

Ask for the QR code or paper contact list if you cannot see it. Ask for help if you have any difficulty leaving your details. 

Businesses must take reasonable steps to make sure their customers, staff and visitors have left correct contact details. This might mean you need a person at the door reminding people to check in with a QR code, helping them or taking their contact information with pen and paper.  

This information will only be shared in case of a positive case or a public exposure. It will waste time and be difficult to contact customers if a business has not collected correct contact information. 

Impact on Council services

Facilities including Aqualinks, Sportlink, arts facilities, Youth Connexions and libraries will reopen from Thursday 18 February. More information on facility reopenings is on our website.

Our Customer Service centres at the Civic Centre, Box Hill Town Hall and Forest Hill will reopen from tomorrow between 9am to 5pm. You can also contact us via Council’s website, phone on 9262 633 or email at and not in person. 

Many of our staff are working from home to continue providing a wide range of Council services. You can still reach us through our website or on 9262 6333. 

What hasn’t changed?

We must continue to maintain 1.5m physical distance and good hand hygiene, and remember our face masks at all time outside home.

If we have even mild symptoms, we should get tested, and stay at home while waiting for the results. 

For information about coronavirus or to find your nearest testing site, visit or call 1800 675 398. 

Translated Resources

COVID-19 translated information for people from culturally and linguistically diverse backgrounds, health professionals and industry can be found on the DHHS website or access them via the links below. Information includes factsheets and promotional materials.

Chinese - Simplified and Traditional 

Coronavirus (COVID-19) - 简体中文 / 繁體中文
Including Mandarin and Cantonese audio files - 普通话/广东话


Coronavirus (COVID-19) - Ελληνικά


Coronavirus (COVID-19) - हिन्दी


Coronavirus (COVID-19) - Italiano


Coronavirus (COVID-19) - 한국어

Persian (Farsi)

Coronavirus (COVID-19) - فارسی


Coronavirus (COVID-19) - tiếng Việt

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