Mayor Councillor Sharon Ellis wants to send a particular message to residents this weekend. “We’re heading into a long weekend, with some of us celebrating Easter, some observing Passover and others preparing for Orthodox Easter next weekend.” 

“As I reflect on the Whitehorse community, I am proud of the way we have come together. Some people will be having a hard time this weekend, separated from their families and unable to go to church, synagogue or temple as usual. But I am hearing about residents placing teddy bears in windows and painting chalk messages on footpaths, to signal to each other that we’re all in this together.” 

“We are hearing of local neighbourhoods staying in touch by SMS or social media to make sure everyone is okay. If you have neighbours who aren’t connected through these technologies, I encourage you to put a note in their letterbox or give them a call. We are stronger together, and we can get through this.” Cr Ellis said.

Cr Ellis reminded us to “Please stay at home, stay safe and look after yourself, your family and your neighbours. Wishing you a happy Easter, a safe and peaceful Pesach, or a lovely long weekend at home.”

Reminders from Council 

Stay at home 

Remember, with stage three restrictions now in place in Victoria, If you can stay home, you must stay home 

Mental health 

If you’re struggling with the pandemic restrictions, there are some helpful mental health videos and messages on the DHHS website. You can also call Lifeline on 13 11 14. 

Dumped rubbish 

We have noticed an increase in dumped rubbish across Whitehorse. Please, do the right thing and book a hard rubbish collection, or take your rubbish to the Waste and Recycling Centre, which is still open. Residents are entitled to two free hard rubbish collections per year, and can pay for additional collections. To book your collection, visit the hard waste collection webpage.

While our Customer Service Centres are closed to visitors, we continue to provide services through our website, by telephone and email. 

To stay in touch with Council 

• Contact Us using our online form
• You can still Pay | Apply | Report online
• Follow us on Facebook @WhitehorseCityCouncil
• Check our website for updates: Latest News and COVID-19 Response
• You can contact us directly by phone on 9262 6333 or email at customer.service@whitehorse.vic.gov.au 
• You can contact Councillors directly. Their contact details are available at Councillors and Wards page
• National Translation and Interpreting Service (TIS)
  • Phone 131 450 and say the name of the language you need
  • TIS will connect you with an interpreter 
  • Ask to speak to Whitehorse City Council (or other government services)
• National Relay Service (quote 9262 6333 for Whitehorse City Council)
  • Voice calls: 133 677
  • Speak and listen: 1300 555 727
  • SMS relay: 0423 677 767
  • Internet relay: www.relayservice.gov.au

See a full list of Council closures and amended services  

For the latest information, fact sheets, video announcements and media releases regarding COVID-19, visit DHHS Coronavirus webpage.

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