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Customer Service StaffTo contact Council, phone us; send an email, letter or fax; or visit one of our service centres. We will be happy to assist you.

If you have a comment, query or complaint, scroll down to complete our online customer feedback form. 

Postal Address:
Whitehorse City Council
Locked Bag 2
Nunawading Delivery Centre VIC 3131

Phone: 9262 6333
Fax: 9262 6490
Email: customer.service@whitehorse.vic.gov.au

To communicate with Council in a language other than English, call our Telephone Interpreter Service (TIS) on 131 450. Ask to be connected to Whitehorse City Council.


If you have a hearing or speech impairment, please call our TTY service on 9262 6325.

Service Centres 

Whitehorse Civic Centre
379-397 Whitehorse Road
Nunawading VIC 3131
Hours: weekdays from 8.30am-5.30pm
The cashiers is open for payment weekdays from 8.40am-5pm.
For information about getting to the Civic Centre using sustainable transport, please click on the following document: pdf icon  Sustainable Transport Options to Whitehorse Civic Centre (630.00kB).

Forest Hill Service Centre
Level 2, (T275), Forest Hill Chase Shopping Centre
Canterbury Road
Forest Hill VIC 3131
Hours: weekdays from 9am-5pm. Saturday open from 9am-12pm.

Box Hill Service Centre
Box Hill Town Hall
1022 Whitehorse Road
Box Hill VIC 3128
Hours: weekdays from 9am-5pm.

We welcome your comments, suggestions, questions and general feedback about any aspect of Council and/or its services.

For more information, download Council's pdf icon  Customer Service Charter (125.54kB) and pdf icon  Complaint Resolution Policy (191.96kB).

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Comments, Queries and Feedback

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Privacy Information

What we do with the information you provide us:

The personal information requested is used primarily for the servicing of your request. This information will only be disclosed to those directly responsible for servicing your request. If you do not provide the information, we may not be able to respond to your request, or service it in full. If you would like to know more about the privacy policy at Whitehorse City Council, click here to download the council's Privacy Statement or contact the council on 9262 6333.

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