Residential Parking Permits

Council’s Residential Parking Permit scheme provides a balance of on-street parking opportunities for residents, their visitors and other parking demands. Residential Parking Permits may be available for residents who live within a time-restricted or permit parking area.

Please refer to the eligibility criteria and conditions of use of the permit before applying.

The Whitehorse City Council Residential Parking Policy ( PDF 781.2KB) defines the eligibility criteria and circumstances in which a Residential Parking Permit may be issued.

Residential Parking Permit Information on this Page

Permit eligibility conditions
Number of permits allowed
Available permit types
Where a permit can and cannot be used
Permit conditions of use
Cost
Applying for a new permit
Renewing your permit
Replacing lost, stolen or damaged permits
Residential Parking Permit suspension/cancellation

Residential Parking Permit Eligibility Conditions

Eligibility

Any person who applies for a permit must be a resident of the City of Whitehorse.

The applicant must produce proof of occupancy of a dwelling. This can be any of the following that details the applicant’s name and residential address:

A valid driver’s license
A residential lease or REIV bond lodgement
A bank statement
Any connected utility bill e.g. gas, electricity or phone account, or an email/letter acknowledging the account set up
A pension or seniors health card care.
NOTE: Rates notices are not acceptable because it does not prove residency.

Permits will only be issued to eligible residential properties (not retail or commercial properties). Council defines a residential property as being a property that is used entirely for residential purposes. Properties that have a mixed use (such as apartments/units on upper floors and a café/shop/business on the ground floor) are not considered residential.

The property must be applicant’s principal place of residence.

Permits will only be issued if the resident lives at a property where there is 15 dwellings or less on a lot i.e. high-rise apartments or unit developments.

Permits will only be issued to residents who have parking restrictions within streets that have a time limited restriction of 30 minutes or more and/or a permit zone.

Proof of Eligibility

Residents will need to provide at least one piece of identification specifying the applicant's name and residential address within the City of Whitehorse. (Refer to Applying for a New Permit for a list of eligible identification). Examples of identification may include but are not limited to at least one of the following documents:

A valid driver’s licence.
A residential lease or REIV bond lodgement.
A bank statement.
Any connected utility bill e.g. gas, electricity or phone account, or an email/letter acknowledging the account set up.
A pension or seniors health care card.

NOTE: A rates notice is not acceptable because it does not prove residency.

Ineligibility

You are not eligible to apply for a Residential Parking Permit if any of the following conditions apply.

You:

Are applying for Residential Parking Permits for a property which is not your principal place of residence.
Live in a building with more than 15 dwellings i.e. high-rise buildings with more than 15 apartments or unit developments with more than 15 units on the lot.
Live on a street without parking restrictions i.e. no parking restriction signs in front of your home.
Live on a street with parking restrictions but the street is not included in the Residential Parking Permit scheme. If you are not sure, Council staff can tell you if you live in an eligible street.
Live within the Box Hill Central Activity Area in a multi-dwelling development i.e. more than one dwelling on the block e.g. duplex, apartments, town houses, units etc. To check if you like in the Box Hill Metropolitan Central Activity Area (BHMAC), use the interactive map below.
Are applying for a property that is a company or business – this scheme is for residents only.
Live in a commercial property or in a shopping precinct. Residential Parking Permits will only be issued to eligible residential properties (not retail or commercial properties). Council defines a residential property as being a property that is used entirely for residential purposes. Properties that have a mixed use (such as apartments/units on upper floors and a café/shop/business on the ground floor) are not considered residential.
Want to use the permit for an ineligible vehicle.

Eligible Vehicles

Ineligible Vehicles

Permit Eligibility Review

Residents are entitled to apply for a review of their Residential Parking Permit application if it has been refused but they meet the following exceptional circumstances:

A demonstrated personal or family hardship. Dependant on the circumstances, parking permits maybe issued up to a twelve month period. These parking permits will not be automatically renewed. However, if a permit is required for a further period of time, a new application must be submitted.
A demonstrated temporary loss of access to onsite parking due to public works or essential decommissioning of onsite parking.
If residential parking is unavailable immediately outside the residence (e.g. Clearway or No Stopping zones).

Any resident wishing to have their application for exceptional circumstances reviewed, they may make a request in writing to Whitehorse City Council Manager of Community Safety and clearly state the reasons why the decision should be reviewed. To assist their request, the applicant is requested to provide appropriate evidentiary documentation to support their application.

Check you meet the criteria before applying

New Residential Parking Permits Online Registration

Box Hill Metropolitan Activity Centre Area

Only single dwellings within the Box Hill Metropolitan Activity Centre (BHMAC) are eligible for Residential Parking Permits. Any multi-dwelling development (more than one dwelling on the block e.g. duplex, apartments, town houses, units etc.) are not eligible for a Residential Parking Permit.

Residents who live within the BHMAC in single dwellings are subject to the same eligibility criteria. (Refer to Applying for a New Permit for a list of eligible identification).

To check if your property is in the BHMAC:

Enter your address on the map below
The BHMAC Area is marked in pink - NOTE: If your property falls within the marked pink area and you live in a multi-dwelling development (more than one dwelling on the block e.g. duplex, apartments, town houses, units etc.), you are not eligible for a Residential Parking Permit.

Available Residential Parking Permit Types

There are a number of available Residential Parking Permit types:

Vehicle-Specific Residential Parking Permit Stickers

Vehicle-specific Residential Parking Permit stickers are issued for a specific vehicle. The sticker must be permanently attached to the vehicle windscreen and is not transferable between vehicles. The vehicle-specific Residential Parking Permit sticker should be placed in the bottom corner on the passenger side of the windscreen. This permit is valid for 12 months.

NOTE: If the Residential Parking Permit display conditions are not complied with, penalties may apply.

Residential Parking Permit Sticker Sample — Sample Residential Parking Permit Sticker

Hanging Visitor Residential Parking Permits

Hanging Visitor Residential Parking Permits should be hung from a vehicle's rear vision mirror so theycan be easily seen from the outside of the vehicle. Hanging Visitor Residential Parking Permits can be easily transferred between vehicles. A Hanging Visitor Residential Parking Permit is valid for 12 months.

NOTE: If the Hanging Visitor Residential Parking Permit display conditions are not complied with, penalties may apply.

Hanging Residential Parking Permit Sample — Sample Hanging Residential Parking Permit

Temporary Residential Parking Permits

Council may offer Temporary Residential Parking Permits when construction is taking place in the area. The cost of these Residential Parking Permits will be incurred by developers only when there is an endorsed Construction Management Plan outlining the need to provide temporary parking permits for residents affected by the construction. Temporary Residential Parking Permits are only valid for the construction period. Council will request proof of residency from the applicants to verify eligibility.

NOTE: If the Temporary Residential Parking Permit display conditions are not complied with, penalties may apply.

Service Residential Parking Permits

Service Residential Parking Permits provide short-term exemption (up to a month) from timed restrictions for tradespeople, removalists, etc. servicing Whitehorse residents who are not eligible for Visitor Residential Parking Permits. To be eligible for a Service Residential Parking Permit, an applicant must:

Reside in a property on a street where time-restricted parking or residential permit zone restrictions apply on one or both sides of the street.
Produce evidence of residency in the City of Whitehorse – Refer to the proof of residency list under Permit eligibility conditions.
Produce evidence of tradespeople, removalists, etc. servicing the residence (e.g. quotes or receipts) specifying the dates when the work will take place.

NOTE: If the Service Residential Parking Permitdisplay conditions are not complied with, penalties may apply.

Carer Residential Parking Permits

Carer Residential Parking Permits may be available to residents who require ongoing support from Care Workers to maintain independent living. Each application and permit expiry will be assessed based on individual circumstances. Council may request proof of residency from the applicants to verify the eligibility - Refer to the proof of residency list under Permit eligibility conditions.

NOTE: If the Carer Residential Parking Permit display conditions are not complied with, penalties may apply.

Event Residential Parking Permits

Event Residential Parking Permits are 24-hour permits that are available for vehicles to access your home for one-off events like a party, funeral, wedding or other occasions. Council may request proof of residency from the applicants to verify the eligibility - Refer to the proof of residency list under Permit eligibility conditions.

NOTE: If the Event Residential Parking Permits display conditions are not complied with, penalties may apply.

Number of Residential Parking Permits Available to Eligible Residents

The number of Residential Parking Permits available for each eligible household has been limited to provide fair and equitable options for all drivers. This helps share the limited number of parking spaces amongst residents, visitors and tradesmen while still providing preferential parking for residents.

The available number of Residential Parking Permits are limited to:

Dwellings per Lot	Maximum Number of Permits
One dwelling	Three permits
Two to three dwellings	Two permits per dwelling
Four to fifteen dwellings	One permit per dwelling
More than 15 dwellings	No permits

NOTE: No additional permits are available.

Where you Can and Cannot Use a Residential Parking Permit

Where a Residential Parking Permit Can be Used

Residential Parking Permits may only be used in the area written on the permit.

Parking for longer than the time restriction on the parking sign can only occur after:

A permit application has been approved, and
The relevant annual fee is paid, and
The permit is correctly displayed.

NOTE:

Holding a current Residential Parking Permit does not guarantee that a parking space will be available
The use of parking spaces may be suspended by members of the Victorian Police or by an Authorised Council Officer
Visitor Residential Parking Permits should be issued to the visitor on arrival and returned to the permit holder at the end of the visit and are only valid when a visit to the residence is taking place.

Where a Residential Parking Permit CANNOT be used

Residential Parking Permits can not be used:

In areas outside the area designated on the permit.
In no stopping areas, clearways during clearway restriction times or bus zones.
Over driveways or on footpaths, nature strips or medium strips or parked in non-residential areas including commercial, industrial or mixed-use areas or off-street car parks.
For vehicle with a Payload of 1500kgs or more, or for heavy vehicles, motorhomes, caravans, boats, machinery or equipment, trailers or any vehicle or machinery that is designed or modified to be towed by another vehicle.
In off-street car parks or similar.
In permit-restricted parking areas such as accessible (disabled) persons’ parking areas, bus stops, taxi ranks, loading zones and construction zones.
In parking restriction areas of under 30 minutes.
After the expiry date.

Residential Parking Permit Conditions of Use

Contravening the Residential Parking Permit conditions may result in the cancellation or suspension of permits or restrictions being placed on permit eligibility for the remaining life of the permit. No refunds will be given where a permit is cancelled due to breach of its conditions.

Residential Parking Permit Conditions of Use

A Residential Parking Permit is valid when:

Used by a resident permit holder or their visitors within the residential area of the address the permit is issued
The permissive parking restriction allows parking for more than 30 minutes in a permit zone
A Vehicle-Specific Sticker or Hanging Visitors Parking Permit is securely displayed face up in the front windscreen so all details remain clearly visible from outside the vehicle
Used in a designated time-restricted residential parking zones only
The annual permit fee is paid.

A Residential Parking Permit is not valid when:

Used in areas outside the area designated on the permit
Used in no stopping areas, clearways, bus zones, off-street car parks or similar
Vehicles are parked over driveways or on footpaths, nature strips or medium strips or parked in non-residential areas including commercial, industrial or mixed-use areas or off-street car parks
Used after the expiry date
Used for vehicle with a Payload of 1500kgs or more, or for buses heavy vehicles, motorhomes, caravans, boats, machinery or equipment, trailers or any vehicle or machinery that is designed or modified to be towed by another vehicle.

A Residential Parking Permit holder must not:

Advertise to lease, rent, lend, sell or give away the permit to another person or copy/duplicate the permit or cause such an advertisement or activity to occur. The permits are only to be used by bona fide residents and visitors.
Charge any person a fee to use a parking permit or accept any consideration (monetary or otherwise) from a person for the use of a permit.
Give or otherwise provide the permit to any person not entitled to use the permit under the Whitehorse City Council Residential Parking Policy ( PDF 781.2KB)
Allow or assist any other person to misuse the permit contrary to the Whitehorse City Council Residential Parking Policy ( PDF 781.2KB)
Use the permit outside the permit period.

NOTE:

The issue of a Residential Parking Permit does not guarantee the availability of a parking space
The use of parking spaces may be suspended by members of the Victorian Police or by authorised Council Officers
Hanging Visitor Residential Parking Permits should be issued to the visitor on arrival and returned to the permit holder at the end of the visit
Hanging Visitor Residential Parking Permits are only valid when a visit to the residence is taking place.

Penalties:

Contravening the Residential Parking Permit conditions may result in the cancellation or suspension of Residential Parking Permits or restrictions being placed on permit eligibility for the remaining life of the Residential Parking Permit. No refunds will be given where a Residential Parking Permit is cancelled due to breach of its conditions. Council may also take a range of enforcement actions including issuing an infringement notice or prosecution for any unauthorised use of the Residential Parking Permit in accordance with the Whitehorse Community Local Law 2024 ( PDF 973.95KB) or any relevant legislation.

Residential Parking Permit Cost

Permit	Cost
One permit	Nil
Two permits - Combined cost	$66.00
Three permits - Combined cost	$192.00

Applying for a New Residential Parking Permit

Applications can be lodged either:

Online or
By applying in person at one of our Service Centres. For further information regarding the operating hours and locations visit the Contact Us page.

Included in the application must be one form of evidence that confirms the property is the applicant’s primary residence and the prescribed payment. Refer to the Permit eligibility conditions.

You must abide by the local parking restrictions UNTIL you can use the Residential Parking Permit in the designated area.
Please read the eligibility criteria carefully. If you purchase a Residential Parking Permit online, you are required to pay the application fees up front. If you are ineligible for a Residential Parking Permit, the application fees will be refunded to you.

Renewing your Residential Parking Permit

Before your 12 month Residential Parking Permit expires, Council will forward you a renewal notice.

While you might not be required to make a payment, you are still required to confirm that you would like to renew your permit. To confirm, please email customer.service@whitehorse.vic.gov.au with relevant details (including your permit number, name and address and any changes to your permit details).

If there is a fee for your permit(s) you can pay online. If your contact or vehicle details have changed, email customer.service@whitehorse.vic.gov.au with your updated details before making a payment. We will update your record and send you a confirmation email to make the online payment.

NOTE: A new application must be made for any of the other types of Residential Parking Permits.

Replacing Lost, Damaged or Stolen Residential Parking Permits

Replacement Residential Parking Permits are available. A replacement cost of $5 will apply.

Hanging Visitor Residential Parking Permits - Lost or Stolen

Hanging Visitor Residential Parking Permits - Damaged

Residential Parking Permit Sticker

If a Residential Parking Permit Sticker is required for a new vehicle because the original vehicle associated with the Residential Parking Permit has been sold, written off, has a replaced broken windscreen or the quality of the Residential Parking Permit has diminished, the permit holder should:

Download and complete a residential parking permit replacement application form ( DOCX 45.63KB) and
Submit it by mail, email or in person with appropriate supporting documentation (e.g. vehicle transfer document, windscreen repair receipt, insurance documents etc.)

NOTE: Falsely claiming that a Residential Parking Permit is lost or misplaced to obtain an additional permit may result in criminal prosecution and/or suspension of any permits issued by Council. For first or subsequent offences, Council may take a range of enforcement actions including issuing an infringement notice or prosecution.

Residential Parking Permit Suspension/Cancellation

If Residential Parking Permits are used in breach of the conditions of use, fraudulently applied for with false or misleading information, Whitehorse City Council may withdraw one or all issued Residential Parking Permits.

No refunds will be given where a Residential Parking Permit is cancelled due to breach of permit conditions.

Residential Parking Permits may be suspended at any time by members of the Victoria Police or authorised Council Officers.

A Residential Parking Permit holder has the right to appeal the cancellation or suspension of their Residential Parking Permits. They may make a request in writing to the Whitehorse City Council Manager of Community Safety and clearly state the reasons why the decision should be reviewed.

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Residential Parking Permit Information on this Page

Box Hill Metropolitan Activity Centre Area

Available Residential Parking Permit Types