• ePermits are only issued to residents who live in an eligible property.
• Applicants must provide correct and truthful information. False or misleading information will result in cancellation, and you may be excluded from the scheme.
• Whitehorse City Council may ask for additional documents to support your application.
• You must keep following the signed parking rules until your ePermit has been approved and payment (if required) is complete.
• ePermits become valid only after approval and payment (if required) is complete.
• No refunds are given once an ePermit is issued (e.g., if you move out).
• ePermits in Zone D (Box Hill Metropolitan Activity Centre) are only issued if the property was subdivided before 1 January 2016.
• The number of ePermits per property is relative to the number of dwellings on a lot.
• Whitehorse City Council can cancel an ePermit if you move out, no longer meet the eligibility conditions, or if a new resident advises you no longer live at the property.
• Whitehorse City Council reserves the right to cancel ePermits or change these conditions at any time.
• Any ePermit obtained as the result of providing false or misleading information is not valid. In such cases, the applicant may be excluded from the residential parking scheme.

• ePermits can only be used by the resident ePermit holder or their genuine visitors.
• The ePermit must be linked to the correct vehicle registration number. If not, you may get a parking fine.
• Having an ePermit does not guarantee you a parking space.
• ePermits are only valid for passenger vehicles under 7.5 metres long and under 4.5 tonnes gross vehicle mass.
• ePermits cannot be used for caravans, trailers, or vehicles they are attached to.
• ePermits are not valid in restricted areas, including: disability bays, clearways, loading zones, taxi/bus zones, No Stopping areas, off-street car parks or ticketed areas (unless specified)
• ePermits are not valid in areas with parking limits of 30 minutes or less, unless otherwise stated.
• ePermits are not valid in commercial, industrial, retail or mixed-use areas (such as near train stations).
• ePermits cannot be used in any Council controlled car parks.
• ePermits cannot be given, sold, traded, leased, or advertised. Doing so will cancel the permit and may exclude you from the scheme.
• ePermits cannot be used for commuting to work or attending events.
• Victoria Police or authorised Council Officers may change parking access without notice.
• If you break these rules, your ePermit may be cancelled and/or you may receive a fine.
• By accepting an ePermit, you agree to all conditions.

Penalties

Failure to comply may result in suspension or cancellation, or restrictions on future eligibility. No refunds are issued for ePermits cancelled due to breach. Council may issue infringements or prosecute for unauthorised use under Whitehorse Community Local Law 2024 (PDF 973.95KB).

Right of Appeal

Applicants and holders may appeal decisions in writing to the Manager Community Safety, providing reasons and supporting documents.

Council may offer Temporary Residential Parking Permits when construction is taking place in the area. The cost of these Residential Parking Permits will be incurred by developers only when there is an endorsed Construction Management Plan outlining the need to provide temporary parking permits for residents affected by the construction. Temporary Residential Parking Permits are only valid for the construction period. Council will request proof of residency from the applicants to verify eligibility.

NOTE: If the Temporary Residential Parking Permit display conditions are not complied with, penalties may apply.

Service Residential Parking Permits provide short-term exemption (up to a month) from timed restrictions for tradespeople, removalists, etc. servicing Whitehorse residents who are not eligible for Visitor Residential Parking Permits. To be eligible for a Service Residential Parking Permit, an applicant must:

• Reside in a property on a street where time-restricted parking or residential permit zone restrictions apply on one or both sides of the street.
• Produce evidence of residency in the City of Whitehorse – Refer to the proof of residency list under Permit eligibility conditions ( PDF 781.2KB)
• Produce evidence of tradespeople, removalists, etc. servicing the residence (e.g. quotes or receipts) specifying the dates when the work will take place.

NOTE: If the Service Residential Parking Permit display conditions are not complied with, penalties may apply.

Carer Residential Parking Permits may be available to residents who require ongoing support from Care Workers to maintain independent living. Each application and permit expiry will be assessed based on individual circumstances. Council may request proof of residency from the applicants to verify the eligibility - Refer to the proof of residency list under Permit eligibility conditions. ( PDF 781.2KB)

NOTE: If the Carer Residential Parking Permit display conditions are not complied with, penalties may apply.

Event Residential Parking Permits are 24-hour permits that are available for vehicles to access your home for one-off events like a party, funeral, wedding or other occasions. Council may request proof of residency from the applicants to verify the eligibility - Refer to the proof of residency list under Permit eligibility conditions.

NOTE: If the Event Residential Parking Permits display conditions are not complied with, penalties may apply.