How to Apply for a Residential Parking ePermit

Applying for a Residential Parking ePermit is entirely online. Follow these steps to make the process smooth and avoid delays.

Step 1 – Prepare Your Information

Before starting your application, gather the following:

  • Valid email address – All communications and permit confirmations will be sent here.
  • Mobile phone number – For verification or alerts.
  • Credit or debit card – Only required if applying for a second or third permit; your card will be charged after approval. Card details are not retained.
  • Proof of residency – One document showing your name and residential address:
    • Lease agreement or bond receipt
    • Bank statement delivered to the property
    • Utility bill (gas, electricity, phone) in your name
    • Pension or seniors health card

Tip: Ensure the document matches the address within the Whitehorse municipality where you are applying. Council rate notices are not accepted as proof.

Step 2 – Create an ePermit Account

  1. Visit the Whitehorse ePermits portal.
  2. Click “Register New User” and enter your details.
  3. Verify your email via the confirmation link sent to your inbox (check Spam/Junk folder if not received).
  4. Log in to your new account.

Tip: Keep your login credentials safe. They will be needed for updating vehicle details, renewing permits, or changing address.

Step 3 – Submit Your Application

  1. Select “Apply for a Permit” → “Residential Permits”.
  2. Choose the type of permit:
    • First Residential Permit
    • Second Residential Permit
    • Third Residential Permit
  3. Enter your vehicle registration details. Make sure they are accurate, as Parking Officers check these electronically.
  4. Upload your proof of residency document.
  5. Review your application for accuracy and submit.

Tip: Double-check spelling of your name and address to avoid delays.

Step 4 – Payment (if applicable)

  • Only applies if you are applying for a second or third ePermit.
  • Payment is processed after your application is approved.
  • Card details are not stored once payment is complete.

Step 5 – Application Review

  • Applications are reviewed by Council staff within 5–7 business days.
  • You will receive a confirmation email once your ePermit is approved.
  • No physical permit is issued; your permit is linked electronically to your vehicle registration.

Tip: If your application is declined, the email will include instructions for appeal or resubmission.

Step 6 – After Approval

  • Your ePermit is immediately active upon approval.
  • Parking Officers can verify your permit electronically; no display is required.
  • Keep your login details to update vehicles, move house, or renew permits in future.

Updating Your ePermit

  • Change Vehicle: Log in → Select ePermit → Edit registration → Save
  • Move House within Whitehorse: Update address in User Profile → Save → Apply for new permits

Guide to updating an ePermit vehicle registration ( PDF 293.99KB)

Guide for moving within Whitehorse with an ePermit ( PDF 218.67KB)


Expiry & Renewal

  • Reminder email one month before expiry

Permits automatically cancelled if you move or new tenants apply