Council is delighted to have been ranked number 1 Solver in Victoria as part of the Snap Send Solve community satisfaction index.  

This is the third time our community has placed Whitehorse as the top-rated Victorian council on Snap Send Solve, and we’re pleased to have ranked among the top 3 Councils in Australia. 

The Snap Send Solve app operates on Apple and Android phones and devices in both English and Simplified Chinese. It allows users to snap a photo of an issue and send it through to Council to act on. 

Using the app, members of the public can snap a photo and provide a description of anything needing attention in a public space – from dumped rubbish, a broken street light, graffiti to flood or storm damage – and the appropriate council or service provider, or Solver, is alerted. 

We then pass these on to our service teams to promptly act on the requests, which can include addressing graffiti, dumped rubbish or fallen tree branches. In 2024, Whitehorse responded to more than 24,000 reports lodged through the Snap Send Solve app. 

This award was voted by the community, with thousands of app users having their say on the Solvers that impressed them during 2024. Council won the public vote from a field of 850 Solvers including other councils and organisations. 

Mayor Andrew Davenport said Snap Send Solve is a great example of simplifying a process, making it easier to report an issue at any time. 

“Council is committed to making things easier for our community and a big part of that is investing in technology and systems to improve customer experience.”  

“It's fantastic to see our Whitehorse community members are utilising the app and receiving a great level of service”.