Following are answers to questions you may have on residential parking ePermits.

Q: What is a digital parking permit?
A: It’s an online permit linked to your vehicle registration. Officers check it electronically; no physical permit is displayed.

Q: How do Parking Officers verify ePermits?
A: Officers use secure license-plate recognition to confirm the permit in real-time.

Q: Can visitors park using my ePermit?
A: Yes, but their vehicle details must be updated in your ePermit account.

Q: What if someone cannot access the internet?
A: They can contact Council or visit in-person for assistance with the application.

Q: What happens if I provide incorrect information?
A: ePermits obtained through false or misleading information are invalid. The permit may be cancelled, and the applicant may be excluded from the scheme.

Q: What should I do if I have trouble using the ePermit system?
A: Council staff can guide you through any issues with applying, updating, or managing your ePermit.

Q: How will I be notified before my ePermit expires?
A: A reminder email is sent one month before expiry with instructions for renewal.

Q: Can I appeal a decision regarding my ePermit?
A: Yes. Appeals must be submitted in writing to the Manager Community Safety with supporting reasons and documentation.

Q: What enforcement actions apply if ePermit rules are breached?
A: Non-compliance may lead to suspension or cancellation of the permit, and Council may issue infringements or prosecute under the Whitehorse Community Local Law.