To be eligible to apply for a Residential Parking ePermit, you must:

• Live on a street in the City of Whitehorse with timed parking restrictions (parking signs) or within a Permit Zone that forms part of the Residential Parking Permit Scheme, and
• Provide proof that the property is your principal place of residence. Proof can be any of the following that shows the applicant’s name and residential address:
  • A residential lease or REIV bond lodgment
  • A bank statement
  • Any connected utility bill e.g. gas, electricity or phone account, or an email/letter acknowledging the account set up
  • A pension or seniors health card care. 

NOTE: Rates notices are not acceptable because they do not prove you live at the listed address.

You are not eligible for an ePermit if you live in a property that is:

• In a commercial property or in a shopping precinct. Properties that have a mixed use (such as apartments/units on upper floors and a café/shop/business on the ground floor) are not considered residential and are not eligible.
• One of more than 15 dwellings on a single lot, or
• Located within the Box Hill Metropolitan Activity Area and was subdivided after 1 January 2016.

Residents under whose name the Residential Parking Permit is issued, may use the permit for:

• Passenger vehicles.
• Utility vehicles with a payload less than 1500kg  (e.g. Holden Colorado, Ford Ranger, Holden Navara).

Note: A vehicle's Payload = the vehicle’s Gross Vehicle Mass (GVM) - the vehicle's kerb mass.

The following vehicles are not eligible for a Residential Parking Permit:

• Trucks
• Buses
• Heavy vehicles
• Motor homes
• Caravans
• Boats
• Machinery or equipment
• Trailers or any vehicle or machinery that is designed or modified to be towed by another vehicle
• Vehicles with a payload of 1500kg or more.

To make sure everyone has fair access to on-street parking, there’s a limit on the number of Residential Parking ePermits each household can receive. This helps balance the needs of residents, visitors, and tradespeople, while still giving residents priority when parking spaces are in high demand.

Each eligible household can apply for:

NOTE: Properties in the Box Hill Activity Centre (Zone D) that were subdivided after 1 January 2016, are not eligible for residential parking ePermits.

If your household is eligible for more than one ePermit, additional ePermit costs are:

• First ePermit: Free
• Second ePermit: $66.00
• Third ePermit: $126.00

The total cost for three ePermits is $192.00.

Permits are valid for 12 months, starting from the first day of the month you apply. However, the fee is calculated from the date your permit is approved.

Council’s on-street Residential Parking ePermit system is divided into five zones. This is to assist in the management of the scheme and provide greater parking flexibility to ePermit holders. In general, you can use your permit in the street where you live and the adjacent streets.

Some streets, however, have special rules about where you can park with your ePermit. Please check the list below to see if these apply to your area.

Unless otherwise stated your Residential Parking ePermit allows you to park in adjacent streets. Council defines adjacent streets as streets that directly connect to and run alongside to the street where you live. These streets are considered “adjacent” because they are within easy walking distance and are part of your immediate neighbourhood.

• ePermits are only issued to residents who live in an eligible property.
• Applicants must provide correct and truthful information. False or misleading information will result in cancellation, and you may be excluded from the scheme.
• Whitehorse City Council may ask for additional documents to support your application.
• You must keep following the signed parking rules until your ePermit has been approved and payment (if required) is complete.
• ePermits become valid only after approval and payment (if required) is complete.
• No refunds are given once an ePermit is issued (e.g., if you move out).
• ePermits in Zone D (Box Hill Metropolitan Activity Centre) are only issued if the property was subdivided before 1 January 2016.
• The number of ePermits per property is relative to the number of dwellings on a lot.
• Whitehorse City Council can cancel an ePermit if you move out, no longer meet the eligibility conditions, or if a new resident advises you no longer live at the property.
• Whitehorse City Council reserves the right to cancel ePermits or change these conditions at any time.
• Any ePermit obtained as the result of providing false or misleading information is not valid. In such cases, the applicant may be excluded from the residential parking scheme.

• ePermits can only be used by the resident ePermit holder or their genuine visitors.
• The ePermit must be linked to the correct vehicle registration number. If not, you may get a parking fine.
• Having an ePermit does not guarantee you a parking space.
• ePermits are only valid for passenger vehicles under 7.5 metres long and under 4.5 tonnes gross vehicle mass.
• ePermits cannot be used for caravans, trailers, or vehicles they are attached to.
• ePermits are not valid in restricted areas, including: disability bays, clearways, loading zones, taxi/bus zones, No Stopping areas, off-street car parks or ticketed areas (unless specified)
• ePermits are not valid in areas with parking limits of 30 minutes or less, unless otherwise stated.
• ePermits are not valid in commercial, industrial, retail or mixed-use areas (such as near train stations).
• ePermits cannot be used in any Council controlled car parks.
• ePermits cannot be given, sold, traded, leased, or advertised. Doing so will cancel the permit and may exclude you from the scheme.
• ePermits cannot be used for commuting to work or attending events.
• Victoria Police or authorised Council Officers may change parking access without notice.
• If you break these rules, your ePermit may be cancelled and/or you may receive a fine.
• By accepting an ePermit, you agree to all conditions.

Penalties:

Failure to comply with the conditions of a Residential Parking ePermit may result in the ePermit being suspended or cancelled, or in restrictions being placed on future ePermit eligibility for the remainder of the term of the ePermit’s. No refunds will be issued for ePermits cancelled due to a breach of conditions.

Council may also take a range of enforcement actions including issuing an infringement notice or prosecution for any unauthorised use of the Residential Parking ePermit in accordance with the Whitehorse Community Local Law 2024 (PDF 973.95KB) or any relevant legislation.

Right of Appeal

ePermit applicants and holders have the right to appeal Council’s decisions about a Residential Parking ePermit. Appeals must be submitted in writing to the Council’s Manager Community Safety and must clearly outline the reasons for requesting a review of the decision with all supporting documentation.

Step 1 - Prepare what you need to make an application

• A valid email address
• A mobile phone number
• A credit or debit card (if applying for a second or third permit at your property). 

NOTE: your card will only be charged when your application is approved, and no card details are retained.

You must also provide proof of residency at the eligible property. You will need to provide one of the following documents:

• A lease agreement or bond receipt
• A bank statement that is being sent to the property address
• A connected utility bill (e.g. gas or electricity) in your name at the property address
• A pension card or seniors health care card

NOTE: You cannot use a Council rate notice as it does not prove you live at the property.

The supporting documents and card information you provide will be deleted when an application is approved. Only your contact information will be retained.

Step 2 – Create an ePermit user profile and apply for an ePermit

• Log in to the Whitehorse City Council ePermits and select 'Register New User'
• Follow the email instructions to log in. If you don't receive the email, please check your Spam/Junk folder  
• Enter a valid address within the Whitehorse municipality that qualifies for a Residential Parking ePermit
• Select ‘Apply for a Permit’, then ‘Residential Permits’
• Select either ‘First Residential Permit’, ‘Second Residential Permit’ or ‘Third Residential Permit’ from the permit type drop-down field
• Select ‘Proceed’ and complete your ePermit application

Need more help?

Download a copy of our step-by-step application guide ( PDF 346.37KB).

What happens next?

We will review your application within 5 to 7 business days. If approved, you will get a confirmation email. Your ePermit will then be active.

You don’t have to display a physical permit on your dashboard. Our Parking Services Officers can check your vehicle's registration number. It will confirm that you have a valid ePermit assigned to the vehicle.

If you change vehicles, you will need to update your ePermit. You can do this online:

• Log in to the Whitehorse City Council ePermits with your username and password.
• Click on the ePermit number you want to update.
• Highlight the current vehicle registration and click Edit.
• Enter the new vehicle registration number and click OK. You will receive a confirmation email showing the change. The ePermit now applies to the new vehicle registration. 

For more help, download a copy of our step-by-step guide ( PDF 293.99KB).

If you move within Whitehorse and need new Residential Parking ePermits, you will need to update your ePermit account. This will cancel ePermits issued to you at your old address. You cannot transfer permits between properties and you will need to submit a ne application for ePermits at your new address.

• Log in to the Whitehorse City Council Residential Parking ePermits with your username and password.
• Click on your email address at the top right-hand side of the screen and select User Profile.
• Enter your new address in the Address field.
• Click Save to exit your profile. You will receive a message if you have active ePermits.

All existing ePermits in your name, at your previous address, will be cancelled. You can now apply for new ePermits at your new Whitehorse address.

• Tick the box and click Yes to confirm the change.

NOTE: You will not be issued a full or partial refund when you move or cancel your ePermit.

For more help, download a copy of our step-by-step guide ( PDF 218.67KB).

You will receive a reminder email one month before the expiry date with instructions on how to renew and complete any necessary payment.

NOTE: Your Residential Parking ePermit will be automatically cancelled if:

• You move out of your property in Whitehorse and update your address in the ePermit system; or
• New tenants move into your property and submit a valid Residential Parking ePermit application.