Whitehorse City Council is led by the Chief Executive Officer who operates under the guidance of the elected Council.
Council delivers its services to the community through four departments, each of which is led by a General Manager.
Chief Executive Officer
Areas of responsibility: The CEO is responsible for the overall management and performance of all Council operations. The four General Managers report to the CEO who is directly responsible for the Civic Services and Strategic Marketing and Communications Departments.
Role of Civic Services, and Strategic Marketing and Communications Departments: Civic Services is at the frontline of Council's operations. The department is responsible for customer/resident services, as well as the provision of governance advice and procedural matters, Civic Centre amenities services and print room operations. Civic Services operates Council's three customer service centres at Nunawading, Forest Hill and Box Hill.
The Strategic Marketing and Communications Department leads communications and marketing activities across Council, advising on effective customer focused channel usage. This team supports strategic outcomes for community engagement, marketing and communications activities across the organisation.
Prior to joining Whitehorse in 2003, Terry had broad experience working in the Human Services area of local government with positions at the City of Maroondah and the Shire of Yarra Ranges.
Terry has also worked in not-for-profit child and family support agencies.
Areas of responsibility: Community Development, Home and Community Care, Health and Family Services, Arts and Cultural Services, and Leisure and Recreation.
Role of Human Services Division: Council's Human Services division provides support services for the frail aged and/or people with disabilities, children, youth and families, public health services for all residents, community planning, social policy and community development activities, events, cultural facilities, arts programs, Council's aquatic centres, public golf course and community centre, as well as planning and policy development for parks, open space and recreation resources.
Peter came to Whitehorse in July 2007 following nine years at Telstra, most recently as General Manager Financial Assurance and Development.
Prior to this, Peter had held various corporate and financial roles with Eastman Kodak Asia Pacific in Tokyo and Kodak Australasia.
Areas of responsibility: Finance and Corporate Performance, People and Culture, Compliance, Business Technology, and Property and Rates.
Role of Corporate Services Division: The Corporate Services division is responsible for managing Council's monetary transactions, computer systems, records, human resources, training, risk management, corporate projects, parking, local laws, animal management and school crossing supervision, and for co-ordinating rates, valuations, property management and GIS functions. This division is also responsible for ensuring Council's compliance in relation to Privacy, the Public Records Act and Record Management Standards.
Steven joined Whitehorse in February 2020 after over seven years as the Director Environment, Recreation and Infrastructure at Bayside City Council. Prior to this he held Manager positions at Boroondara City Council and Nillumbik Shire Council. Steven has more than 20 years’ experience in these senior leadership positions.
Areas of responsibility: City Works; ParksWide; Assets, Buildings and Capital Works; Major Projects.
Role of Infrastructure Division: Council's Infrastructure division is responsible for delivering positive outcomes for the Whitehorse community through the planning, delivery, maintenance and management of open space, natural and built community assets. It also manages and maintains Council’s fleet of plant and vehicles and the Whitehorse Recycling and Waste Centre.
Jeff came to Whitehorse in 2007 following seven years at Bayside City Council. Jeff has held different management positions at Whitehorse, including Assistant Manager Statutory Planning and Manager Planning and Building. He was appointed to his current position as General Manager City Development in September 2014.
Areas of responsibility: Planning, Building, Engineering and Environmental Services, and Business and Economic Development
Role of City Development Division: The Planning and Building Department is responsible for planning policy development and ensuring that development complies with relevant planning legislation. The Investment and Economic Development Unit facilitates local economic development in partnership with business and community networks. The Engineering and Environmental Services Department is responsible for waste and recycling, traffic, strategic asset management, and design and construction.