Report a Missed Collection

Bins are collected until 6pm on designated collection days.

Sometimes operational issues mean that bins are collected later than you may expect on your collection day.

Please check your collection day prior to reporting a missed collection. If your bin has a been issued with a sticker from our contractor please ensure your bin is presented correctly.

Please note: If a bin was put out late we will only return if there are extenuating circumstances.

Requests for a missed collection should be made within 2 days from your collection day. After we receive your notification our waste collection contractor will return within 2 working days.

  • Please leave your bin out for collection
  • Check that your bin is not too heavy (over 70kg)
  • Ensure that your recycling does not contain the wrong thing – Check our list of recycling items
  • Ensure that your bin is presented in an accessible location for the collection truck