Report a Missed Collection

Bins are collected until 6pm on designated collection days.

Our bins may be collected later than normal due to COVID-19 impacts over the coming weeks.

Waste collections will continue, but may be delayed. 

If this happens please:

  • Check if other bins have been missed in your street and wait until the following day to log a missed collection. 
  • Leave your bins out until they’re collected
  • Collections will be done as soon as possible, which might be on a weekend
  • Please continue to put your bin out the night before collection

We apologise for any inconvenience caused.

Please note: If a bin was put out late we will only return if there are extenuating circumstances.

Requests for a missed collection should be made within 2 days from your collection day. After we receive your notification our waste collection contractor will return within 2 working days.

  • Please leave your bin out for collection
  • Check that your bin is not too heavy (over 70kg)
  • Ensure that your recycling does not contain the wrong thing – Check our list of recycling items
  • Ensure that your bin is presented in an accessible location for the collection truck