Council encourages a regular turnover of parking bays through parking restrictions so that drivers can have fair access to areas with a limited parking. Council enforces the parking restrictions by issuing fines to people who do not obey the restrictions. Council prefers drivers to follow the rules rather than issuing fines.
A fine is normally placed on the passenger side of the windscreen or handed to a driver. Sometimes, a fine may be sent to the vehicle owner in the mail.
Please note, if a driver returns to their vehicle and a Parking Services Officer has already printed the fine, it cannot be cancelled.
A fine needs to be paid before the due day specified on the fine notice, otherwise, there may be further costs. However, if a driver does not agree with the fine they may appeal the fine, or decide to have the matter heard at the Magistrates Court.
How to Avoid a Fine
Follow these simple tips to avoid receiving a fine:
- Take the time to read the parking signs (there maybe more than one parking restriction that applies)
- Think about how much time you will need when choosing a time-restricted parking space
- Park where the restrictions suit your needs
- Park legally in unrestricted areas
- Clearly display any paid parking machine ticket on your dashboard so that all its details can be seen from outside the vehicle or pay for parking using PayStay
- Ensure valid parking permits are clearly visible from outside the vehicle and the vehicle is parked in an area authorised for the permit. Note, a parking permit is not valid if the details cannot be read from outside the vehicle.
Your Car Was Towed from a Clearway and you received a Fine
City of Whitehorse clearways are patrolled by a towing company appointed by the Department of Transport and Planning.
The towing company may tow away and impound your vehicle if you park it in a clearway during clearway times.
Council is not involved in this process, however, we will continue to patrol clearway zones outside of clearway times to enforce non-clearway parking time limits.
We will leave an infringement but we will not tow and impound your car. You can check if your your car was towed and impounded from a clearway by the Department of Transport and Planning by visiting the Clearway Towing page.
You Received a Fine but You Were NOT the Driver
If you were not the driver of the vehicle at the time of the offence, you can nominate the driver. You can nominate a driver by completing the attached Driver Nomination form ( PDF 754.55KB) and submit it by mail, email or in person.
Fine costs vary depending on the offence. The fine amount for each parking fine is set out in the Road Safety Road Rules Victoria (2017). Penalty unit amounts are set by the Monetary Units Act (2004).
Note: Council cannot vary or reduce fines.
If fines are not paid by the due date, additional costs are applied which can escalate if the fine remains unpaid.
Please note that fine costs are subject to annual increases.
How to Pay a Fine
IMPORTANT: Please wait three working days after the fine date before paying the fine to allow for fine information to be loaded into the Council’s payment systems.
A fine may be paid four different ways:
Online Payment is available through BPoint.
Credit card phone payments can be made on 1300 418 239 for eight-digit infringement numbers (green ticket colour)
Credit card phone payments can can be on 9697 5730 for seven-digit infringement numbers (pink ticket colour)
By Mail, Email or in Person
Payments may be made by mail, email or in person.
Note: Please ensure to include the parking fine/infringement number and the registration number of the vehicle with the mailed payment.