All bookings can be made via our online booking platform.  

Flu vaccine now available for children from 6 months to under 5 years

We have transitioned to a new booking platform so please read instructions below:

To book an appointment for yourself or for your family you will need to book on Vitavo

If this is the first time using this service you will be asked to create an account. This will allow us to link your Vitavo account to the Australian Immunisation Register (AIR) and successively upload your or your family’s immunisation records.

To create an account, you will need:

• your email address
• access to your nominated email account
• Medicare card details (if available)

How to create an account with Vitavo

1. Go to Vitavo
2. Select the date you want to book on
3. Select the time you want to attend
4. Click 'Continue'
5. Select 'Create an Account'
6. Add the parent/guardian's email address (You will use this for all future bookings.)
7. Add a password and confirm the password
8. Click 'Register'
9. Enter your verification code (A verification code will be sent to your email address from Vitavo)
10. Fill in the details for yourself, then on the next page fill in details for your child/dependent
11. Complete the consent on Vitavo and secure your booking
12. You will receive an email confirming your booking

Why has Council moved to Vitavo?

Vitavo is a user-friendly system that will allow users to:

• View which public sessions are currently available and book appointments
• Book and manage individual and family appointments online
• Provide digital consent during the booking process, which reduces onsite administration at your appointment, and reduces paper usage
• Receive confirmation emails for vaccines administered
• Pay online for fee payable vaccines
• Receive appointment reminders
• Receive reminders to book future appointments when you or your child is due for their next vaccines.

Real time reporting to the Australian immunisation register (AIR) means your records will be updated immediately.

What will happen to my records on Vitavo?

Please see Vitavo’s privacy policy for more information.

I am having trouble booking, what can I do?

Please contact the Environmental Health Unit on 9262 6197 or email via immunisation@whitehorse.vic.gov.au

Important information for attending sessions

• Families must have an appointment to attend a session
• You must not attend our session if:
  • you or your child have been diagnosed with COVID-19
  • you or your child are unwell or have the following symptoms – fever over 38.5 degrees, cough, shortness of breath or fatigue
• Arrive no earlier than 10 minutes before your appointment. You may be asked to wait if you arrive too early.
  • If you are late to your appointment, you will need to reschedule or contact 9262 6197 to discuss.
• Wear loose-fitting clothes to make it easier to administer the vaccine.

After your immunisation

It is recommended you stay 15 minutes after receiving the vaccine to ensure you or your child leaves in good health.

Adverse events following immunisation

All adverse events following immunisations in Victoria should be reported to SAEFVIC (the Surveillance of adverse events following vaccination in the community) for assessment and expert advice.

Any event felt to be significant following immunisation should be reported. You do not need to report common/minor/expected reactions, however any vaccine reaction which has affected a child's confidence can and should be reported. Report an adverse event following immunisation

More information

For further queries/questions please contact Council’s Environmental Health Unit on 9262 6197 or email immunisation@whitehorse.vic.gov.au