Until now, Council has absorbed the bank surcharges incurred when our customers pay by credit card. The cost to Council has grown significantly and these funds could be better spent on facilities and services for our community.
We’re starting to pass on the bank fees to customers who pay by credit card. As a result, we expect to have an extra $200,000 to spend on facilities and services this financial year.
Payments made by customers who choose to pay by credit card will incur a surcharge of 0.60%, this fee helps Council to recover the cost of merchant fees charged by the bank. Payments made using debit cards or EFTPOS cards will be free of charge providing customers an alternate payment options by card.
The surcharge will be progressively applied to a range of payments across Council services over the coming months. Some services will remain exempt from this fee including Whitehorse Home and Community Care Services and Children’s Services Centres.