Eligibility

You may be eligible for a pension concession (rebate) on your rates if you hold one of the following cards:

• Pensioner Concession Card (issued by Centrelink or Department of Veterans’ Affairs)
• Department of Veterans’ Affairs Gold Card – War Widow (WW)
• Department of Veterans’ Affairs Gold Card – Totally & Permanently Incapacitated (TPI)

Health Care Card holders are not eligible for a concession or rebate on their rates.

Eligible pensioners may receive 50 per cent off their rates to a maximum of $272.70 and $50 off their Emergency Services Volunteer Fund.  

Renters can claim this concession if they have entered into an agreement or contract with the landlord to be responsible for the payment of rates.

Ratepayers will be eligible for a concession where:

• Your concession card must be valid at the time of application
• You are the person responsible for payment of the account
• Your name must be on the rate notice

Your name and address on the account must match on the concession card, and the address must be your principle place of residence.

The closing date to apply for a rebate is 30 June 2027.

To apply, complete the online Municipal Rates Concession application form.

You can also visit one of Council’s Service Centres for help with your rebate, or call us on 9262 6333 or 9837 1111.

If you received a concession last year and your circumstances have not changed, you will automatically receive a concession this year.

If you are no longer eligible for a pensioner concession, please complete and submit an online form

Centrepay 

A voluntary bill paying service which is free for Centrelink customers. You can use Centrepay to arrange regular deductions from your Centrelink payment to pay your rates.

For more information please go to https://servicesaustralia.gov.au/centrepay

You will require your assessment number from your rate notice and a payment code, please contact Council for assistance.