Are you experiencing hardship and finding it difficult to pay your rates?
Contact us as soon as possible. Council’s new Hardship Assistance Policy ( PDF 425.98KB) provides fair and consistent support for ratepayers facing financial challenges.
Rates Hardship Assistance Applications
- Hardship Assistance application form for individuals ( PDF 270.85KB)
- Hardship Assistance application form for non-individuals ( PDF 266.68KB)
Contact the Rates Department
The Rates Department is here to support and guide you through the hardship application process. If you have any questions about the application form, we are available to assist you.
You can book an appointment through our online booking page to discuss the application process with a rates staff member, either in person or over the telephone, at a time that suits you.
- Book an in-person appointment at the Nunawading Service Centre
- Book a telephone appointment
You can also speak with our Rates Team calling (03) 9262 6292. We’ll listen and discuss the options available to you.
Payment plans are also available through Payble