Contact Us

At Whitehorse City Council we support a safe work environment and are committed to assisting you with mutual respect and courtesy.

Online Services

Whitehorse City Council online enquiry

Enquiries, feedback and complaints
What type of enquiry would you like to make?
One file only.
5 MB limit.
Allowed types: pdf, doc, docx, xls, xlsx, jpeg, jpg.
Contact Details
Please contact me via:
Select the checkbox to confirm this is a valid submission.
Internal use only


If you need to contact Council for an emergency call 9262 6333 (includes after business hours).


(03) 9262 6333 or
(03) 9837 1111
Monday to Friday: 8.30am to 5.00pm

Emergency assistance available 24 hours

Telephone Interpreter Service

Communicate with Council in a language other than English by calling our Telephone Interpreter service and request to be connected to Whitehorse City Council

TIS - 131 450

National Relay Service

If you are deaf or have a hearing or speech impairment, you can call Council through the National Relay Service:

Voice calls: 133 677
Speak and listen: 1300 555 727
SMS relay: 0423 677 767
Internet relay:


Locked Bag 2 
Nunawading  VIC  3131  Australia

Visit Us

See a map of the Service Centre locations

Whitehorse Civic Centre 

379-399 Whitehorse Road, Nunawading
Service Centre hours
Monday to Friday: 9am - 5pm

Box Hill Town Hall

1022 Whitehorse Road, Box Hill
Service Centre hours
Monday: Closed
Tuesday to Friday: 9am - 1pm

Forest Hill Chase Shopping Centre

Level 2, Shop 275, 270 Canterbury Road Forest Hill 
Service Centre hours
Monday: Closed
Tuesday to Friday: 9am - 1pm

Media Enquiries

Email all media enquiries to

For urgent media enquiries, please call 0422 848 487. 

Additional Information

Student Enquiries

Council welcomes enquiries from students and will aim to respond to student requests in a timely manner.

Due to the volume of enquiries received, it is only possible to respond to students via email.

Students should submit their requests and questions by email to at least ten working days before deadline. Enquiries submitted within a shorter deadline may not be answered.

Students should provide a name, contact email, phone number and university / school being attended, deadline and advise whether the request is for publication or an assignment.

If the enquiry relates to a topic which falls outside of Council’s areas of responsibility, the communications team will provide guidance on where the enquiry should be directed to.

Request for Compensation

To request a claim against Council, you will need to complete a Request for Compensation

Justice of the Peace

To locate a Justice of the Peace visit the Victorian Government Justice and Community Safety website.