Contact Us

At Whitehorse City Council we support a safe work environment and are committed to assisting you with mutual respect and courtesy.

Online Services

Whitehorse City Council online enquiry

Enquiries, feedback and complaints
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By giving us your contact details, you can help us deliver a better service. 

Our staff member may need to contact you for more information. If you don't provide your contact details, we may not be able to action your request, and you will not be receiving a written confirmation of your complaint. 

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Emergencies

If you need to contact Council for an emergency call 9262 6333 (includes after business hours).

Phone

(03) 9262 6333 or
(03) 9837 1111		 Monday to Friday: 8.30am to 5.00pm

Emergency assistance available 24 hours

Telephone Interpreter Service

Communicate with Council in a language other than English by calling our Telephone Interpreter service and request to be connected to Whitehorse City Council

TIS - 131 450

National Relay Service

If you are deaf or have a hearing or speech impairment, you can call Council through the National Relay Service:

Voice calls: 133 677
Speak and listen: 1300 555 727
SMS relay: 0423 677 767
Internet relay: nrschat.nrscall.gov.au/nrs/internetrelay

Email

customer.service@whitehorse.vic.gov.au 

Mail

Locked Bag 2 
Nunawading  VIC  3131  Australia

Visit Us

See a map of the Service Centre locations

Whitehorse Civic Centre 

379-399 Whitehorse Road, Nunawading
Service Centre hours
Monday to Friday: 9am - 5pm

Box Hill Town Hall

1022 Whitehorse Road, Box Hill
Service Centre hours
Monday: Closed
Tuesday to Friday: 9am - 1pm

Forest Hill Chase Shopping Centre

Please note Council’s Forest Hill Customer Service Centre closed permanently on Friday 27 June 2025.

Media Enquiries

Email all media enquiries to media@whitehorse.vic.gov.au

For urgent media enquiries, please call 0478 279 239. 

Additional Information

Student Enquiries

Council welcomes enquiries from students and will aim to respond to student requests in a timely manner.

Due to the volume of enquiries received, it is only possible to respond to students via email.

Students should submit their requests and questions by email to customer.service@whitehorse.vic.gov.au at least ten working days before deadline. Enquiries submitted within a shorter deadline may not be answered.

Students should provide a name, contact email, phone number and university / school being attended, deadline and advise whether the request is for publication or an assignment.

If the enquiry relates to a topic which falls outside of Council’s areas of responsibility, the communications team will provide guidance on where the enquiry should be directed to.

Request for Compensation

To request a claim against Council, you will need to complete a Request for Compensation. 

Justice of the Peace

To locate a Justice of the Peace visit the Victorian Government Justice and Community Safety website.

Service Centre Locations