Contact Us

At Whitehorse City Council we support a safe work environment and are committed to assisting you with mutual respect and courtesy.

Online Services

Whitehorse City Council online enquiry

Enquiries, feedback and complaints
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Emergencies

If you need to contact Council for an emergency call 9262 6333 (includes after business hours).

Phone

(03) 9262 6333 or
(03) 9837 1111
Monday to Friday: 8.30am to 5.00pm

Emergency assistance available 24 hours

Telephone Interpreter Service

Communicate with Council in a language other than English by calling our Telephone Interpreter service and request to be connected to Whitehorse City Council

TIS - 131 450

National Relay Service

If you are deaf or have a hearing or speech impairment, you can call Council through the National Relay Service:

Voice calls: 133 677
Speak and listen: 1300 555 727
SMS relay: 0423 677 767
Internet relay: nrschat.nrscall.gov.au/nrs/internetrelay

Mail

Locked Bag 2 
Nunawading  VIC  3131  Australia

Visit Us

See a map of the Service Centre locations

Whitehorse Civic Centre 

379-399 Whitehorse Road, Nunawading
Service Centre hours
Monday to Friday: 9am - 5pm

Box Hill Town Hall

1022 Whitehorse Road, Box Hill
Service Centre hours
Monday: Closed
Tuesday to Friday: 9am - 1pm

Forest Hill Chase Shopping Centre

Level 2, Shop 275, 270 Canterbury Road Forest Hill 
Service Centre hours
Monday: Closed
Tuesday to Friday: 9am - 1pm

Media Enquiries

Email all media enquiries to media@whitehorse.vic.gov.au

For urgent media enquiries, please call 0482 134 099. 

Additional Information

Student Enquiries

Council welcomes enquiries from students and will aim to respond to student requests in a timely manner.

Due to the volume of enquiries received, it is only possible to respond to students via email.

Students should submit their requests and questions by email to customer.service@whitehorse.vic.gov.au at least ten working days before deadline. Enquiries submitted within a shorter deadline may not be answered.

Students should provide a name, contact email, phone number and university / school being attended, deadline and advise whether the request is for publication or an assignment.

If the enquiry relates to a topic which falls outside of Council’s areas of responsibility, the communications team will provide guidance on where the enquiry should be directed to.

Request for Compensation

To request a claim against Council, you will need to complete a Request for Compensation

Justice of the Peace

To locate a Justice of the Peace visit the Victorian Government Justice and Community Safety website.