Contact Us

At Whitehorse City Council we support a safe work environment and are committed to assisting you with mutual respect and courtesy.

Online Services

Whitehorse City Council online enquiry

Enquiries, feedback and complaints
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Emergencies

If you need to contact Council for an emergency call 9262 6333 (includes after business hours).

Media Enquiries

Email all media enquiries to media@whitehorse.vic.gov.au

For urgent media enquiries, phone Bec Brewin on 0422 848 487 or Carolyn Altan on 0447 773 457

Phone

(03) 9262 6333 Monday to Friday: 8.30am to 5.30pm

Emergency assistance available 24 hours

Telephone Interpreter Service

Communicate with Council in a language other than English by calling our Telephone Interpreter service and request to be connected to Whitehorse City Council

TIS - 131 450

National Relay Service

If you are deaf or have a hearing or speech impairment, you can call Council through the National Relay Service:

Voice calls: 133 677
Speak and listen: 1300 555 727
SMS relay: 0423 677 767
Internet relay: www.relayservice.gov.au

Mail

Locked Bag 2 
Nunawading  VIC  3131

Visit Us

Customer Service Centres
Monday to Friday, 9.00am to 5.00pm

See a map of the Service Centre locations

Whitehorse Civic Centre 

379-399 Whitehorse Road, Nunawading

Box Hill Town Hall

1022 Whitehorse Road, Box Hill

Forest Hill Chase Shopping Centre

Level 2, Shop 275, 270 Canterbury Road Forest Hill 

 

Additional Information

Student Enquiries

Council welcomes enquiries from students and will aim to respond to student requests in a timely manner.

Due to the volume of enquiries received, it is only possible to respond to students via email.

Students should submit their requests and questions by email to customer.service@whitehorse.vic.gov.au at least ten working days before deadline. Enquiries submitted within a shorter deadline may not be answered.

Students should provide a name, contact email, phone number and university / school being attended, deadline and advise whether the request is for publication or an assignment.

If the enquiry relates to a topic which falls outside of Council’s areas of responsibility, the communications team will provide guidance on where the enquiry should be directed to.

Request for Compensation

To request a claim against Council, you will need to complete a Request for Compensation

Justice of the Peace

To locate a Justice of the Peace visit the Victorian Government Justice and Community Safety website.