Are you experiencing hardship and finding it difficult to pay your rates?
Contact us as soon as possible. Council’s new Hardship Assistance Policy ( PDF 425.98KB) provides fair and consistent support for ratepayers facing financial challenges.
Rates Hardship Assistance Applications
- Hardship Assistance application form for individuals ( PDF 270.85KB)
- Hardship Assistance application form for non-individuals ( PDF 266.68KB)
Contact the Rates Department
The Rates team are here to assist you with the registration process and will help you to set up a payment plan of your choice.
You can book an appointment through our online booking page, either in person or over the telephone, at a time that suits you.
- Book an in-person appointment at the Nunawading Service Centre
- Book a telephone appointment
You can also speak with our Rates Team calling (03) 9262 6292. We’ll listen and discuss the options available to you.
Payment plans are also available through Payble