Parking Service Officers monitor parking in the City of Whitehorse. Officers regularly conduct inspections in restricted parking areas, including ticketed and in-ground sensor areas. Officers also respond to requests from residents and motorists about illegally parked vehicles.

In restricted parking areas, time limits are set to allow as many people as possible to have access to parking in an area. The intention of these time limits is to ensure that vehicles leave the area after the initial time has expired. ‘Meter Feeding’ is not permitted. This approach helps businesses by ensuring parking is available for as many potential customers as possible and improve access for all motorists.

Parking Patrols

Parking Service Officers patrol parking areas daily and will respond to requests for enforcement by residents and the community. Any illegally parked vehicles will be issued an infringement. Officers may mark the tyre of a vehicle parked in a time-restricted area and they will return to check if a vehicle has overstayed the time restriction. Over-staying drivers may then receive a parking fine/infringement.

Parking Service Officers regularly patrol school crossings during the school crossing times to ensure the safety of the students. Drivers who drop off students in prohibited areas (No Stopping) areas will receive an infringement in the mail. Drivers who park in the No Parking bays are required to stay within 3 meters of their vehicle and for only 2 minutes. If a driver overstays or leaves the vehicle in the No Parking Area, the officer will issue an infringement via post. 

Clearway Patrols

Department of Transport (DTP) patrol clearways on major arterial roads in the City of Whitehorse. Vehicles parked in clearways may be towed and impound your car during clearway times. Council’s Parking Service Officers patrol clearway zones and issue infringements however if your vehicle is impounded, DTP will issue an infringement.

Requesting a Parking Inspection

You may request a Parking Services Officer to investigate a suspected illegally parked vehicle by contacting Council. Council will only investigate illegally parked vehicles outside business hours where it is arranged with Council beforehand.

If you suspect an abandoned or derelict vehicle has been left nearby, please contact Council.

Dangerously parked vehicles should be reported to Victoria Police. Contact Forest Hill Police Station on (03) 8847 3600 or Box Hill Police Station on (03) 8892 3200.

Council cannot have an illegally parked vehicle towed unless it is deemed abandoned by Council staff. 

Parking Ticket Machine (Parking Meter) Areas

Drivers who park in the streets around the Box Hill Metropolitan Activity Centre and the Box Hill Hospital precinct are required to purchase parking tickets from the parking ticket machines installed in these areas. An arrow alongside the word 'Ticket' on the parking signs directs drivers to the closest parking ticket machine.

Parking ticket machines offer drivers three payment methods: by coin, by card, or by phone through the PayStay app on a smart phone.

Please note:

• The required fee must be paid immediately after you park in a ticket machine parking area.
• If you are paying by coin for a ticket, make sure you have the change ready when you park as you may receive a fine while you go looking for change.
• If you obtain a ticket from the parking ticket machine, it must be displayed face up on the passenger side dashboard so that the ticket details can be clearly seen from the outside of your car.
• The parking time begins when a vehicle stops in the parking space, not the time when the fee is paid. Drivers should always add additional time onto the time needed for parking in case they are delayed returning to their vehicle. A Parking Service Officer will check to see if a car has stayed too long in a parking bay before issuing a parking fine.
• Drivers must move their vehicle from the area prior to the finish time on their ticket or PayStay period, or the maximum time on the parking sign, whichever will happen first. 
  NOTE: Parking sensors will detect if you have not moved your vehicle after the ticketed time limit. You may receive an infringement if you purchase a new ticket to replace an expired ticket without first moving your vehicle.
• To use the credit card or EFT payment feature, make sure you leave your card on the sensor until it registers that the payment is successful. This feature behaves like a Myki card sensor and is not as fast as using PayWave at a supermarket. For any other parking ticket machine faults, call the service phone number printed on the faulty parking ticket machine and quote the parking ticket machine identification number.
• It is the driver’s responsibility to ensure they purchase a ticket. We have 3 ways a driver can purchase a ticket. If the parking ticket machine is faulty, drivers must obtain a parking ticket from a nearby parking machine or use PayStay.

NOTE: You need to put your hand into the ticket dispenser to obtain your ticket. The ticket does not appear outside the machine.

In-ground Parking Sensors

Whitehorse City Council have installed over 3,000 in-ground sensors throughout the municipality, which are monitored by Parking Service Officers. 

In-ground parking sensors detect and record when a vehicle stops in a parking bay and when it leaves the bay. It does this even if the engine is still running.

Once a vehicle has overstayed the maximum permitted time limit in a parking bay, a signal is sent from the parking bay sensor to the nearest patrolling Parking Service Officer. The Officer will issue a fine if the vehicle has exceeded the allowed parking time.