Your Rates

Learn more about your annual Valuation and Rate Notice.

The notice will include:

your property details and valuation
payment options and
information about your legal rights and obligations
information on where your rates go.

Unpaid old bin invoices

If you ordered bins in 2022/2023 or earlier, you would have received a separate bin invoice for them. These invoices are issued separately and any amounts outstanding will not appear on your Rate notice.

Any unpaid bin invoices still need to be paid.

If you have an unpaid bin invoice, any payment received towards your property rates and charges will be first applied to the outstanding bin amount (if applicable).

You may receive an Overdue Rate Notice showing an amount you still owe (which may equal to the bin invoice). It is important to pay this immediately to avoid penalty interest.

Pay your Rate Notice

How you can pay your annual rates and due dates are listed below.

Pay with flexibility via Payble

A faster, flexible way to pay rates is now available. Through Payble you can now:

Pay weekly, fortnightly, monthly or make a one-off payment.
Set and forget payments via bank account, credit or debit card.

Credit card processing fee of 0.6% will be added to the total amount payable made by credit card, Visa or MasterCard (no fee for debit cards).
Receive SMS reminders before each payment.

To pay via Payble scan your unique QR code on your Rate Notice.

Alternatively, visit the Payble website. You will need to provide your mobile phone number and assessment number found near the top of your rate notice.

Due dates that fall on a weekend or Public Holiday will be due the next business day.

Pay in 1 payment (lump sum)

Pay in 4 instalments

You can choose to pay your Rate Notice in 4 payments. The first instalment must be paid by 30 September 2024.

You can pay your 4 instalments by any payment option.

To set up a direct debit payment, use Payble, Council's Rate Notice payment platform.

Four Instalment Payment due dates

Instalment 1: Monday 30 September 2024
Instalment 2: Saturday 30 November 2024*
(*extended to Wednesday 18 December 2024)
Instalment 3: Friday 28 February 2025
Instalment 4: Saturday 31 May 2025

Due dates that fall on a weekend or Public Holiday will be due the next business day.

Pay in 9 instalments

You can choose to pay your Rate Notice in 9 payments. The first instalment must be paid by 30 September 2024.

You can only pay in 9 instalments by direct debit payments (credit cards are not accepted).

To set up a direct debit payment, use Payble, Council's Rate Notice payment platform.

Nine Instalment Payment due dates

Instalment 1: Monday 30 September 2024
Instalment 2: Thursday 31 October 2024
Instalment 3: Saturday 30 November 2024
Instalment 4: Tuesday 31 December 2024
Instalment 5: Friday 31 January 2025
Instalment 6: Friday 28 February 2025
Instalment 7: Monday 31 March 2025
Instalment 8: Wednesday 30 April 2025
Instalment 9: Saturday 31 May 2025

Due dates that fall on a weekend or Public Holiday will be due the next business day.

Payment Plan

If you are unable to pay your instalments by the due date, you may apply for a payment plan. A payment plan allows you to pay in weekly, fortnightly, or monthly amounts. Penalty interest charges will be paused.

Arrange a payment plan via Payble, Council's Rate Notice payment platform.

Scan your unique QR code on your Rate Notice.

Alternatively, visit the Payble website. You will need to provide your mobile phone number and assessment number found near the top of your Rate Notice.

If you are experiencing hardship don’t delay, please contact Council's Rates Department to explore your options at customer.service@whitehorse.vic.gov.au or call us on 9262 6292.

You can also view our Hardship Policy ( PDF 213.15KB)

Pay Your Rates Online

Pay with flexibility via Payble

Rates Hardship Policy

Request a Copy of Your Rate Notice

More information on the Waste Service Charge

Request a Financial Statement

Payment Options

Pay via Payble: Through Payble you can now pay weekly, fortnightly, monthly or make a one-off payment.
- To pay via Payble scan your unique QR code on your Rate Notice.
- Alternatively, visit the Payble website. You will need to provide your mobile phone number and assessment number found near the top of your rate notice.
Direct Debit: To set up a direct debit payment, use Payble, Council's Rate Notice payment platform.
Pay Online: Pay by card online Credit card processing fee of 0.6% will be added to the total amount payable made by credit card (no fee for debit cards) or via Payble
Pay by Phone: Pay by phone (Mastercard or Visa) by calling 1300 120 147. Credit card processing fee of 0.6% will be added to the total amount payable made by credit (no fee for debit cards).
Pay in person: Present your rate notice with your payment to any of Council Customer Service Centres. EFTPOS, credit card, cheque, cash or money order are accepted. A credit card processing fee of 0.6% will be added to the total amount payable for payments made by credit card (no fee for debit cards).
BPAY: The BPAY biller code is 18325. Contact your financial institution and quote your ten digit Customer Reference Number shown in the top left corner on the back of your rate notice. There is no credit card processing fee for payments by BPAY.
Mail: Make cheque payable to Whitehorse City Council. Mail a copy of the Rate Notice with payment to: Locked Bag 2, Nunawading Delivery Centre VIC 3131
- Receipts will not be issued for payments by mail.
- Postal delays will not be accepted as an excuse for late payment.
Post BILLPAY: Pay in person at any Post Office. All payment methods accepted. Council credit card processing fee of 0.6% does not apply.

Receive Your Rates Electronically

Council has two ways you can register to receive your rate notice electronically.

Get your Rate Notice via email
- Sign up online to receive your rate notice by email via EzyBill.
  - You will need to reference your rate notice
  - Enter your assessment number and name exactly as it appears on your rate notice
BPAY for you
- BPAY for you sends your bills straight to your bank online. This will make receiving, storing and paying your Rate Notice even easier.
- Set up your BPAY for you

Where do your rates go?

Your rates and charges help deliver more than 100 services across our community. These services, though varying in visibility, are accessible to you, your family, friends, and all community members at every phase of life. Further funding is provided through Government grants and other fees collected.

Your rates help us:

Our insert posted with your Rates and Valuation Notice, indicated we maintain over 640,000km of roads. This was an error and the correct figure is 640km. This is outlined correctly above.

This income funds various Council services, including:

Health and Family Services
Parks, playgrounds and open spaces
Sustainability, waste and recycling
Maintenance of footpaths, drains and roads
Community safety

Please refer to Council's Budget page for further information.

Find out more about how rates are calculated and how councils work.

Update Your Details

To ensure Council’s property records are current, please notify us of any changes to your name, residential and/or postal address, or communication details as soon as possible. This can be efficiently completed online or by mail.

Online Options:

By Mail:
Return the Change of Name and/or Address Form ( PDF 268.27KB) ( PDF 268.27KB)to:

Locked Bag 2
Nunawading VIC 3131

How Are My Rates Calculated?

The Victorian Government caps rate increases each year. The cap for 2024/25 is 2.75 per cent and applies to the average annual increase in rates. Council has met this cap.

How much you pay for your rates depends on the value of your property.

The Valuer-General Victoria gives Council a yearly valuation of your property. State laws require a yearly valuation. The valuation helps Council work out what your rates will be.

This valuation doesn't increase or decrease revenue for Council. Council uses the valuation to make sure that rates stay fair over time and reflect property values.

A decrease in your property valuation does not always mean you will pay less rates.

To work out your rates, the Whitehorse City Council multiplies the total capital improved value (CIV) of the property by the rate in the dollar. The CIV is the total market value of the land, plus buildings and other improvements.

Council sets the rate in the dollar each year. This helps Council work out what your rates will be.

CIV x rate in the dollar = rates

Council increased rates by 2.75 per cent for 2024/25 based on CIV and the rate in the dollar.

The 'rate in the dollar' for the 2024/25 rating year is 0.138259 cents.

Find out more about property valuations.

Objecting to a Valuation

Pensioner Concession on Rates and Charges

Fire Services Property Levy

Your rates notice includes a separate Fire Services Property Levy (FSPL), which we are obliged to collect on behalf of the State Government to fund the Fire Rescue Victoria (FRV), formerly the Metropolitan Fire Brigade (MFB) and the Country Fire Authority (CFA).

Although this levy appears on rates notices, it is not a council charge for council services. It replaces the existing fire services levy charged by insurance companies in your home insurance premiums.

Council must collect the FSPL on behalf of the state government. All property owners, including non-rateable property owners, must pay the FSPL. All FSPL collected is paid in full to the State Revenue Office (SRO)

Council will issue the 2024/25 Valuation and Rate Notice in August 2024 and each notice will include the FSPL as a separate charge.

How much is the FSPL?

There will be a fixed charge of $132.00 for residential properties and $267.00 for non-residential properties, plus a variable rate based on your property’s capital improved value listed on your rate notice.

Appealing Against Rates and Charges

The Local Government Act 1989 (section 184 [1] and [1B]) provides that if you are aggrieved by a rate or charge levied by Council (other than an appeal or objection against the valuation or against differential rating or against special rates and charges or special rates under section 221), you may, within 60 days after receipt of your Valuation and Rate Notice, lodge an appeal with the County Court and give to the Council notice that you intend to lodge such an appeal.

The grounds of appeal are set out in section 184 [2]. If for the first time your rate notice levies a special rate or charge, the Local Government Act 1989 (section 185) further provides that a person may apply to the Victorian Civil Administration Tribunal (VCAT) for a review of a decision of Council to impose a special rate or charge on that person.

The application must be made within 30 days after the date of issue of your rate notice.
The grounds of appeal are set out in section 185 [2] [b]. A person may also apply to VCAT under section 185AA for a declaration concerning the validity of a decision of Council to impose a special rate or charge.

Request a Copy of Your Rate Notice (fees apply)

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Your Rates

Unpaid old bin invoices

Pay your Rate Notice

Payment Options

Receive Your Rates Electronically

Where do your rates go?

Your Rates