How Parking is Monitored

Parking Services Officers monitor parking in the City of Whitehorse. They regularly conduct inspections in restricted parking, parking ticket machine, and in-ground parking sensor areas. They also respond to requests from residents about illegally parked vehicles in their area.

Parking Patrols

Parking Services Officers visit parking areas daily or when a resident raises a parking issue and will check for illegal parking. If they see a vehicle that is illegally parked they will issue an infringement. They may also mark the tyre of a vehicle parked in a time-restricted area and they will return to check if a vehicle has overstayed the time restriction. Over-staying drivers may then receive a parking fine/infringement.

Parking Services Officers also regularly patrol school crossings during the school crossing times to ensure motorists are following the road rules during those busy periods. Parking in no stopping areas, double parking and parking too long in short stay areas may result in a fine.

Clearway Patrols

The Department of Transport patrols the clearways in the City of Whitehorse and issues fines for vehicle parked in clearways and may tow and impound your car during clearway times. Council Parking Services Offices patrol clearway zones out side of clearway times to enforce non-clearway time limits.

Requesting a Parking Inspection

You may request a Parking Services Officer to investigate a suspected illegally parked vehicle by calling 9262 6333 during business hours. Council will only investigate illegally parked vehicles outside business hours where it is arranged with Council beforehand.

If you suspect an abandoned or derelict vehicle has been left nearby, please contact the Compliance Department by calling 9262 6333 or by sending an email to customer.service@whitehorse.vic.gov.au.

Dangerously parked vehicles should be reported to Victoria Police. Contact Forest Hill Police Station on (03) 8847 3600 or Box Hill Police Station on (03) 8892 3200.

Council cannot have an illegally parked vehicle towed unless it is abandoned. Council Parking Services Officers can only issue an fine.

Parking Ticket Machines

Drivers who park in the streets around the Box Hill metropolitan activity centre and the Box Hill hospital precinct are required to buy parking tickets from the parking ticket machines installed in these areas. An arrow alongside the word 'Ticket' on the parking signs directs drivers to the closest parking ticket machine.

The parking ticket machines offer drivers three payment methods: by coin, by card, or by phone through the PayStay app on a smart phone.

Please note:

  • The parking time begins when a vehicle stops in the parking space, not the time when the fee is paid. Drivers should always add additional time onto the time needed for parking in case they are delayed returning to their vehicle. A Parking Services Officer will check to see if a car has stayed too long in a parking bay before issuing a parking fine.
  • Drivers must move their vehicle from the area prior to the finish time on their ticket or PayStay period, or the maximum time on the parking sign, whichever will happen first.
  • To use the credit card or EFT payment feature, make sure you leave your card on the sensor until it registers that the payment is successful. This feature behaves like a Myki card sensor and is not as fast as using PayWave at a supermarket. For any other parking ticket machine faults, call the service phone number printed on the faulty parking ticket machine and quote the parking ticket machine identification number.
  • Even if the parking ticket machine is faulty, drivers should obtain a parking ticket from a nearby parking machine or use PayStay.

In-Ground Parking Sensors

Many parking bays across the Whitehorse municipality are monitored by in-ground parking sensors.

In-ground parking sensors detect and record when a vehicle arrives and departs from a parking bay.

Once a vehicle has overstayed the maximum permitted time limit in a parking bay, a signal is sent from the sensor in the bay to the nearest patrolling Parking Services Officer. They will issue a parking fine if the vehicle has exceeded the parking time allowed.